Background

Because Worldox now runs as a service, Trumpet has received many requests to have Symphony Profiler also run as a service.  This is possible using version 2.0.0 and higher of Symphony Profiler.

Resolution

If you are performing this update in concert with updating Worldox to run as a service, after the Worldox update you'll want to ensure that you've launched the Worldox client in mirrored mode on the machine running the Symphony Profiler service (typically the Indexer) as the Symphony Profiler user.  You can determine the user by selecting Edit > Preferences... > Worldox.  It's typically 000000, but yours may be different.  

To run Symphony Profiler as a service: 

• Select Help > Check for updates... on the Symphony Profiler interface
• Select the pre-release version to download the installer 
  
• Run the installer - accept the defaults until you come to the "How would you like to run Symphony Profiler?" step
• On this window, select "Run as a Windows Service" - Enter the Domain\User and Password.  Click 'Next'

NOTE:  Worldox must be configured to run using full UNC paths (no mapped drives), and this includes the Audit Trail configuration.