Symptoms

You have documents in your monitored folder that have a status in the processor of 'No Reservation'.   You are able to find those reservations in Worldox, but the Processor window does not show those reservations in the Unfulfilled Reservation area in Worldox

Background

Symphony Profiler will only process areas of Worldox that user code in which you configure Symphony Profiler to use has read/write access to.   If you use ethical walls, be sure that the user which is running Symphony Profiler has access to all areas of your document repository.

Resolution

Update Worldox security to ensure that the user running Symphony Profiler has access to all of the ethical walls or configure the Symphony Profiler user to be one that has access to all areas of the Worldox document repository.   See: Worldox Configuration   for more information.