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To open Worldox, simply double-click on the Worldox desktop shortcut.
To open Worldox, double click on the Worldox desktop shortcut
You will be prompted to log in:
Select the "Login to Worldox radio button", the "OK".
The Window's Security window will open:
In the "second" box area, enter your username and password. This will be provided to you in your "Getting Started with Worldox Cloud" document provided by Trumpet.
Note: If you are logging into Worldox from your own workstation, you can opt check the "Remember my credentials" checkbox. This will memorize your credentials on your workstation so you won't have to type your password in each time.
Click "OK".
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To close Worldox, right-click on the Worldox icon in the System Tray and select "Close Worldox"
Note: Closing the Worldox search results window by clicking on the "X" shown below simply closes the search window - it does not close Worldox.
Note: The easiest way to do this is to run WDWorkstationInstall (as described above) and check the 'Start Worldox on login' checkbox.
If you prefer to set this up manually, just copy the desktop icon to the Startup group.
Each document filed to Worldox has a profile card associated with it. Therefore, in order to find a particular document, you'll enter information associated with the profile card into a search card in order to search for the file.
Here's an example of a search card:
There is a divider in the search card (the Cabinet field) which visually separates the fields on the bottom from those on the top. The fields on the bottom half are based on field code lookup tables specific to the document's profile. The fields on the top are common among all filing cabinets.
Here is a brief description of what each of the fields in the top portion of the search card search for:
Name - Searches for a word or words used in the Description or Comments fields of the profile card
Date Modified - Searches the date that a file was most recently modified (when a change was made to the document). If no changes have been made to the document, the Date Modified is the same as the Date Created
Date Created - Searches the date that a file was created (this is based on when the file was created in Windows - not necessarily when it was first saved into Worldox)
Date Accessed - Searches the date a file was last accessed
Text in File - Searches for keywords or phrases *within* the actual document
Click on the "Cabinet" button. This displays a list of all of your cabinets.
The fields that appear on the search card are dependent on which cabinet(s) you have selected.
Each field is tied to a field code lookup table. This is an example of a field code lookup table:
Note: These are the *same* code lookup tables that you use when you save a document.
Each code lookup table has two values: a code and a description. Â
The code lookup tables for each field are different.
To select an entry in the code lookup table, simply double-click on it.
When you select an entry, the search field becomes populated with the code you selected.
In order to search for a document saved in Worldox, you simply fill in the field(s) you wish to search and select "Search".
When you save a document to Worldox, you complete a Worldox profile for the document (aka, "profiling")
Here is an example of a Worldox profile card:
Select the drop down for the Cabinet Field will display a list of your cabinets.
The profile fields that appear are dependent on which cabinet you have selected. Therefore, if you change the cabinet, the fields and their associated lookup tables will change as well.
The Worldox search results screen can display different types of lists. Here is a "list of lists" that you can display and what they represent:
Worldox maintains different document repositories for the documents that you file. Here is a list of the repositories and what they contain:
You can search the various repositories by selecting the "Search What" button in the search card:
and by selecting the appropriate repository:
Using WorkZone is a simple way to file any type of file into Worldox. Through the WorkZone icon on your desktop, simply drag a file such as a Word document, e-mail message, e-mail attachment or graphics file and drop it in the WorkZone icon. This allows you to drag-and-drop any type of application file into Worldox. It also allows you to file templates (.dot or .xlt) files into Worldox.
The WorkZone icon appears on your desktop when Worldox is launched and looks like this:
To Use WorkZone:
Note: You can also drag multiple documents at once! Use this if you want to file multiple documents into the same Wdox location.
You also might want to change the size of the WorkZone icon:
Note: To re-enable WorkZone, right-click on the Worldox icon in your System Tray and choose "Enable WorkZone"
When Worldox is open, you will be prompted to fill in the Worldox profile card any time you attempt to save a document. However, you may not want to file this particular document to Worldox. For example, you might not yet have a place to file this particular type of document, or you might not want to save your son's soccer schedule to Worldox.
To save a document outside of Worldox:
Note: Selecting "Cancel" in the lower right hand corner of the profile card cancels the save entirely, meaning you have not saved your file - neither via Worldox or outside of Worldox.
Select "File -> Save As" and choose the "Browse" button:
This will circumvent the Worldox save dialog from popping.
When saving a document you may see the button that says "Copy profile from...". This is a feature that allows you to apply profile fields that are the same or similar to another existing document. This just adds yet another layer of versatility when saving your documents.
Printing to the Adobe PDF print driver should immediately display the Worldox Save As dialog (if it does not, you may not have enabled Save PDF hook integration for the specific application you are printing from)
Worldox is not able to integrate directly with the Adobe PDF print driver. Instead, we suggest that you configure the Adobe PDF print driver to automatically save and open the PDF. Once the PDF is open, you can save the file to Worldox using Acrobat's File->Save As command.
Here are specific steps for configuring the Adobe PDF print driver for 64 bit operation:
Create a folder on your desktop called 'Print to PDF'
In the application you wish to print from, initiate a print job, choose the Adobe PDF print driver, then click Properties (some applications have a button labeled Preferences instead):
Next to the Adobe PDF Output Folder field, click the Browse button:
Navigate to the 'Print to PDF' folder on your desktop and click OK
Ensure that the View Adobe PDF results checkbox is selected
When you are done, the dialog should look like this:
Finally, click OK, then Print
A PDF of your document should open automatically (without prompting you for a filename)
Now Click File->Save As and save the file to Worldox
Tip: If you get prompted to Replace or Save as New File, choose 'Save as New File'The above procedure will need to be performed once per application. After it has been configured for a given application, you can just print to the Adobe PDF print driver and save the PDF document that opens.
Periodically, you will need to delete the files in the desktop\Print to PDF folder
Google Chrome has native PDF creation support, and Worldox can integrate with it. Note: For the following procedure to work, you will need to have enabled the Google Chrome - Save as PDF integration in WDAdmin, Edit->Integration. If this hook is not available, contact Trumpet support to request installation of a Worldox update that includes this integration hook. From Chrome, initiate a print job In the Destination section, click Change and ensure that the destination is set to 'Save as PDF' Click Save The Worldox Save As dialog should now appear, allowing you to save the PDF Â
Naming conventions help ensure that all users are saving documents with clear and/or consistent descriptions. Naming a file can be difficult because it's incredibly "free form". When naming documents, it's important not to be redundant or do unnecessary typing. For example, there's no need to type a document date into the Description field. The following are not necessarily recommendations, but ideas to consider when making an internal decision:
Worldox remembers the last few field code lookup values you have selected in past saves, and provides you with a drop-down arrow that includes those entries.
To access the list, simply click the drop-down arrow on the right-hand side of the field:
This can be very useful if you're saving a number of documents for the same client.
Note: If you'd like to remove entries from your drop-down list then you can click the arrow to open the drop down list, then right-click on the entry (or entries) and then click back out of the list to close it. When you open it again, those entries will have been removed.
This is what it looks like when you right click on the entry. There is a little red line on the left indicating what will be removed, you can toggle that if you select the wrong entry.
You may find that you tend to save documents in one cabinet more than another, but yet Worldox defaults to a different cabinet. While it's not overly arduous to switch between cabinets, you may want to choose a different "favorite" cabinet in which to save documents. To do so, simply select the cabinet from the drop down list:
And select the "Heart" icon next to Cabinet.
The "red" heart indicates that you've set that as your favorite cabinet.
Understanding code lookup tables is fundamental to learning how to save and search for documents in Worldox.
A code look up table is a pre-defined list of items to choose from when saving a searching for documents. Using values in code lookup tables ensures that everyone is filing consistently because for the most part, Worldox fields require that you select a value from the lookup table to file a document.
There are three ways to view a code look up table:
Option #1: To view the field code lookup table, simply click on the label next to the field you'd like to view.
Option #2: To view the field code look up table, select the drop down arrow on the right hand side of the field, and choose "Browse <Selected> Table"
Option #3: To view the field code look up table, place your cursor in the field, and select F2 on your keyboard.
Each table contains both field codes and descriptions.
Here is an example of a field code lookup table:
Some of the fields in the code lookup tables are linked to others. For example, in the example below, the Doc Type table is linked to the Category table:
Another example is when Investment Accounts are linked to client names. The values in the Acct No field are linked to the client code.
Worldox also allows you to flag entries as inactive or active. Note in the illustration below, ALBEJO01 has a slightly different icon than ADAMGR1. The red circle on the icon indicates that the client code is inactive.
You can still search for and save documents to inactive values, this is simply a visual indicator to you that that value is inactive.
Using the scroll bar is one method of finding a value in a field code lookup table (there are faster ways which we will cover in the following pages). Simply scroll up and down through the table until you find your selection.
Rather than scrolling through the code lookup table, you might opt to click in the table and begin typing. This will take you to the value you're looking for within the table.
Note: Selecting the up and down arrows (or using the up and down arrows on your keyboard) will take you to the next and previous selections that matches the criteria you have typed.
When you select the first of the linked fields (e.g., "Category") then select the second linked field (e.g., "Doc Type"), you are presented only with a list of the values that are linked to the first field, which narrows your choice and makes your selection easier.
For example, after selecting the "Benefits" category in the profile card, the DocType lookup table only displays doctypes that are linked to the Benefits category:
If you do not know which category a particular document type is listed under, you can begin by selecting the Doc Type field button. This will list all doc types, organized by category. Selecting the linked doc type first will automatically pre-fill the category into the profile card.
Note: You can combine this method with Type-to-your-Choice.
Each entry in a field code lookup table can be "flagged" as active or inactive. You may wish to filter your table by only active codes. To filter for entries flagged as active or inactive, select the appropriate icon in the field code lookup table.
You can filter on specific values within the field code lookup table. For example, you may only know the account number on a document you wish to file, and are not sure of the client. In that instance, you could type to the account number of your choice, or filter for your criteria. Here is how to filter on your criteria:
Select the binocular "Find" button in the lookup table:
This will bring up search tool at the bottom of the lookup table. Enter your search criteria and click "Find":
This will filter your list:
If you need to export your codes to a spreadsheet then simply open the table and use the Export button in the top right corner.
Alternatively, you can use the Print option, and inside the print window you will see a "print to file" check box.
You will need to add new clients as they come into your firm, new account numbers when clients open new accounts, and occasionally even add categories and doc types as your firm adds new services, etc.
You must add values while you are in the process of saving the first document for that new client, account or document type.
Select the table in which you want to add the values by clicking on the label
When the Code Look Up table opens, select the "Add" button
Add the new field code and the description.
If you are working within a field that is linked to another field (e.g., AcctNo linked to Client), the window will look slightly different. In this case, you will have some additional options:
NOTE: You should *not* add values to code look up tables while in the process of searching for documents, as the "linked to" radio button will not appear and you will be forced to add the linked value to all clients.
Each client must have a unique client code. The format of this code and description will depend on whether the client is a person or a business. Conventions for Persons: Client Code: The client code should follow the format LLLLFF## Client Description: The client description should be the client's last name, followed by a comma, then first name(s) Example: Sally and Mark Smith's client code is SMITSA01 and the description is "Smith, Sally and Mark" Conventions for Businesses: Client Code: The client code should follow the format BBBBBB## Client Description: The client description should be the business name Example: The code for a business called Communicore is COMMUN01 and the description is "Communicore"
Account Code: Account Number Code = the Account Number Example: 34567891 Account Description: The account description should be the exact account # + owner + account type + custodian/brokerage firm Broker/Dealer Accounts Codes Account Code: Account Number Code = BD-Account Number Example: BD-18768468 Account Description: Example: 345678910 Candace Clark SEPIRA SEI
The following are the conventions that Trumpet recommends for new insurance policies: Policy Code: Prefix the code with the type of policy it is, followed by a dash: Add a 3 digit number to make the policy unique for the client. Policy Description: owner + account type + carrier Example:Â Candace Clark LTC Pacific Life
Examples:
LIF-001
DIS-001
DIS-002
On occasion, you may need to edit the values in the field code lookup table.Â
In the field code lookup table, you will see an "Edit" button. The illustration below is the field code lookup table for the AcctNo field.
You will begin by highlighting the entry you wish to edit, and then selecting the "Edit" button.
This will open the Field > Edit window:
Important: Remember that Worldox uses the field code to create an underlying folder structure in which the documents are stored. Therefore, editing field codes requires a bit more than simply editing a field description. Please follow the instructions for Editing a Code explicitly to ensure that your documents are easily searchable!
You may have inadvertently added a field description with a typo or need to update that description to make it more meaningful.
To edit the description in a field code lookup table:
Important: These instructions are valid *only* for editing field descriptions. Remember that Worldox uses the field code to create the underlying folder structure in which the documents are stored. Therefore, editing client codes requires a bit more than editing a description. Please follow the instructions for Editing Codes explicitly to ensure that your documents are easily searchable!
You may want to flag a code look up table entry as Inactive. For example, you may close an account for a client or you may have a client leave your firm.
In order to flag a code as inactive:
Right click on the entry in the code look up table and select "Edit"
Select the "Inactive" radio button and then Select "OK"
Your code look up table will now be inactive.
Note: You can still file documents to inactive codes and search for documents when their codes are marked as inactive. This is both a visual cue for your users and also allows you to filter the code look up tables.
You may need to edit a field code in Worldox. For example, you may not know an account number when you first begin to save documents for that account, or a client may get married or divorced and you want to have their client code properly reflect their name change.
This isn't as simple as editing the client code field in Worldox. Remember, Worldox uses the field code to create an underlying folder structure in which the documents are stored. Here's an example of the Worldox Document Repository's underlying folder structure:
You can see that the files on the right are filed in the directory structure notated on the left.
When you change the code in the code lookup table, you're changing where documents will be filed in the future - but not where they currently exist.
To take things one step further, if you edit the code lookup table but do not move the existing documents accordingly, you will not be able to easily search for those documents by their code because it will not longer exist in the lookup table.
Trumpet refers to these files "Orphaned". Now that you understand the implications of editing a code in Worldox incorrectly, let's discuss how you can do it properly.
Changing a code in Worldox is a three-step process:
Let's get started:
Let's get started:
For the most part you will *not* need to delete values in code look up tables. Typically Editing codes is sufficient for your purposes (see Editing Codes)
You should only delete codes in the following instances:
1) You are modifying Worldox for the first time and wish to remove a code provided to you
2) You have no documents filed that use the code and wish to remove them from the code look up tables
Be *very* careful when deleting codes. You might orphan your documents by doing so (see our knowledge book article on Searching for Orphaned Documents for more information)
Important Note: You should not delete codes if you have documents saved under that code. If you do so you will orphan your documents. You want to be very deliberate about doing this.
Quick Profile templates are another method for populating the Worldox profile card. The purpose of using Quick Profile templates is two-fold:
You can view the Quick Profile templates by selecting the Quick Profiles tab on the left hand side of the Profile Card:
Double-clicking on a Quick Profile template will pre-fill the profile card with the information included in that template.
You may create personal Quick Profile templates, which will be visible only to you. Or, if you have Power User rights, you may create public Quick Profile templates. These will be listed available for all users to see.
Access the Quick Profile templates by selecting the "Quick Profile Template" tab on the left hand side of your profile card:
You can simply double-click on any of the Quick Profile templates to populate your profile card.
The values that will be populated are "template like" in nature and will not include things that are specific to the document, like the client or account number.
If you wish to make the Quick Profile Tab always visible (and not have to select it each time), right click on the quick profile template and choose "Make default"
Quick Profile templates are easy to create. Since these are templates, when creating a new template, only pre-populate the fields in which a static value will always apply (such as Status or Doc Type). In other words, typically, you will not want to specify a client when creating a template, as that will hard code that same client's name every time that template is used.
Here's how to create a Quick Profile template:
Note: To access the tool for creating Quick Profile templates, you must be in the process of saving a document.
From the Profile card, select the "Quick Profiles" tab on the left hand side:
Select the "Add" button to add a new quick profile template
Select the cabinet that this Quick Profile should use
Use the field code lookup tables to populate the fields that should be used in this template
Tip: To automatically pre-populate the Filed By field with the name of the person that is using the Quick Profile, use the *WDUSER formula.
Add the Description you wish to use as a naming convention (use placeholders where applicable)
Select OK
Give the Quick Profile template a meaningful name
If you would like the Quick Profile template to only be visible for you, select "Only Me", if you would like everyone to be able to access it, choose "Everyone".
Select OK
You have now created a Quick Profile template! This template will now appear in alphabetical order when selecting the Quick Profile Tab.
In some instances you may want to "require" the users fill in a field that isn't actually a required field in the cabinet. Here's an example: Users should complete the Doc Date field to indicate the executed date of a Wills but the doc date field is not required for some other document types in the same cabinet.
In that instance, you can put a non-valid entry in the Quick profile template. For the example listed above, you could put the <> in the doc date field as you see below:
When the user saves a document they will see the message that the "Doc Date is not on valid"
Which should encourage them to complete it.
Organizing Quick Profile templates allow you to group like templates together. For example, you may want a folder for Agreements and within that folder, you might have a "Financial Planning Agreement" and an "Investment Advisory Agreement" Quick Profile template. Another option that may be useful is to group Quick Profile templates by the department who will utilize them.
Example:
Here's how to create the folder structure:
The value before the backslash will create a folder with that name.
You can include a pre-defined document description in a Quick Profile template. For example, you can provide a suggested name, like "Investment Advisory Agreement" or a naming convention "formula" to guide the user on how you would like a document to be titled.
To assign descriptions to your Quick Profile templates, simply add the naming convention or "formula" you'd like to use in the description field.
Here's an example of a naming convention:
Here's an example of a formula:
For example, using this naming guidance, the description of this document might be: $15,000 quarterly
Worldox GX4 allows you to set default values when saving a document, however, you cannot set a "Favorite" Quick Profile Template.
Here is how to save default values:
Save a document (doesn't really matter what it is)
Fill in the values you would like to be your default
Select the "Save Defaults" button in the profile card:
In the Save Defaults window:
Choose which fields you want to set as your default values by checking the appropriate check boxes
If you have power user rights, choose "Only Me" or "Everyone" depending on whether you'd like these defaults for just yourself, or for your entire firm.
Then select OK.
The next time you save a document, those values should be your defaults.
Want the Quick Profile tab to always be open and ready to go when saving? Well, you're in luck! Here's how you can "pin" it open:
Now close the profile card and test it out!
You may wish to add additional Comments regarding the document when completing the Profile Card.
This is an optional field that allows you to type in comments regarding the document of which you are saving or editing the profile. This can include anything you'd like it to, and is a free-form typing field.
If you'd like to add an additional comment, simply type in the description, then select "enter" on your keyboard. This will take you to a second line and allow you to add any comments regarding the file:
To view a document's comments below the document entry in the search results list, select the "Comments in List" button
Note: This is a "sticky" option and will stay selected until you unselect the button. If you wish to *not* view the comments in the list, deselect the button.
You've probably used the concept of indexing a lot and don't even realize it.
For example, if you want to purchase a book online from Amazon.com, you can search for the same book in several different ways. You could search for the book by the author, or by the title of the book. Or if you're just browsing and don't have a specific book in mind, you may search for books in the category "Mystery, Thriller & Suspense". Regardless of the search method you use, you'll always find that same book.
You can search for documents in Worldox similarly to how you would search for a book at your favorite online bookstore. You may wish to search for a document by the client name, its category or doc type, or even the title (description) of the document. You can search for documents in a variety of ways based on the profile card of that document.
The Indexer software running on your Worldox Cloud Server is responsible for keeping the indexes up-to-date.
You've probably used the concept of indexing a lot and don't even realize it.
For example, if you want to purchase a book online from Amazon.com, you can search for the same book in several different ways. You could search for the book by the author, or by the title of the book. Or if you're just browsing and don't have a specific book in mind, you may search for books in the category "Mystery, Thriller & Suspense". Regardless of the search method you use, you'll always find that same book.
You can search for documents in Worldox similarly to how you would search for a book at your favorite online bookstore. You may wish to search for a document by the client name, its category or doc type, or even the title (description) of the document. You can search for documents in a variety of ways based on the profile card of that document.
The Indexer software running on your Indexer machine is responsible for keeping the indexes up-to-date on your file server.
https://www.youtube.com/watch?v=N37TTKsSRd4
One component of the Worldox document management system is an application called the Indexer. The indexer performs background processing to ensure the Worldox index files are kept up-to-date. This application must run on a dedicated computer referred to as the Indexer workstation.
Indexer Workstation — The Indexer workstation must be used exclusively for performing Worldox indexing operations, and needs to remain logged on 24x7. For this reason, users may not use the Indexer workstation for day-to-day operations such as scanning or regular office use. Its sole job is to be logged on for the various document management software applications that your firm uses.
Indexer Software — The Indexer software is one of the programs that run on the Indexer workstation. Worldox offers the option to run the Indexer as a Service ("IaaS"), or you can stay with the traditional method of running it as a normal application. Obviously, when running as a normal application, the Indexer needs to stay logged in for the Indexer software to function.
The Indexer software keeps the Worldox indexes up to date. The Indexer software does a nightly rebuild to update the profile information and the text information for text-in-file searching. It doesn't actually *store* any documents. Its job is to connect to the server location where your documents are stored and look for what has been added and what has changed. This keeps the "indexes" updated so that you can search quickly. See below for a screenshot of the Indexer software:
The only Worldox recommended "safe way" to reboot either a Server or Indexer — You MUST do the following:
> Log on to the Indexer PCIt is then safe to reboot the server or Indexer. After the server and/or Indexer is back up:
> Log on to the Indexer PC
> Pull up the Worldox Indexer Console
> Click 'Start' to put the Indexer back in 'Server Mode'
One component of the Worldox document management system is an application called the Indexer. The indexer performs background processing to ensure the Worldox index files are kept up-to-date. This application runs on your Worldox Cloud server.
We encourage our clients to set the Indexer up as a separate workstation rather than running it on the server for the following reasons:
If you are trying to avoid maintaining a separate workstation (or the cost of purchasing an additional workstation), you might consider running the Indexer on a Virtual Machine - this works well for several of our clients.
Worldox hosts your Indexer software, therefore, this article is not relevant to you!
Remember, the WDIndex software running on your Indexer machine is responsible for keeping the indexes up to date on your file server.
So, what happens if the Indexer machine isn't logged in? What happens if there is a problem with the Indexer software?
First, it's important to understand that the Worldox Document Repository is located on your file server. Therefore, when you complete a profile card to file a document, that document *is* getting saved on your file server. The Indexer software monitors that directory but does not actually store documents on the Indexer workstation.
An analogy is often helpful for understanding the implications of the Indexer software or machine not running. Let's take the concept of a cookbook. Let's say you're looking for a recipe for a chicken casserole. Unless it's a favorite recipe, you probably look at the index in the back of the cookbook to find what page the recipe is on, right? You can find that recipe under, say, "Chicken" or "Casseroles".
Let's say that you insert a recipe for a chicken casserole in the middle of your cookbook. Now, if you don't update the indexes at the back of the cookbook, is the recipe still there? Sure. You might have to "thumb" through the cookbook to find it, but it's in there. It's just not yet indexed.
So when you file documents to Worldox, you're really putting "recipes in the cookbook". What happens if the indexes don't get updated (in other words, the Indexer isn't running)? The document is still filed on your file server, you just have to "thumb through" the documents to find the one you're looking for. This is called performing a non-indexed search. (Perform a Search Without Using the Indexes)
Now, just like in the cookbook, when you thumb through the book to find the right recipe, you will see *all* the recipes in the book, not just the one you added. Same concept with a non-indexed search. Also, just like finding recipes by thumbing through the pages, this is going to take a bit longer, and the more you know about the location of the document the faster the non-indexed search will be.
Remember, the WDIndex software running on your Worldox Cloud Server is responsible for keeping the indexes up to date.
What happens if there is a problem with the Indexer software?
First, it's important to understand that the Worldox Document Repository is located on your Worldox server as well. Therefore, when you complete a profile card to file a document, that document *is* getting saved to the Worldox Cloud Server. The Indexer software monitors that server but does not actually store documents itself. It is possible (and quite likely) that your Worldox Cloud Server is functional, but the Indexer software on that server may be encountering issues.
An analogy is often helpful for understanding the implications of the Indexer software not running. Let's take the concept of a cookbook. Let's say you're looking for a recipe for a chicken casserole. Unless it's a favorite recipe, you probably look at the index in the back of the cookbook to find what page the recipe is on, right? You can find that recipe under, say, "Chicken" or "Casseroles".
Let's say that you insert a recipe for a chicken casserole in the middle of your cookbook. Now, if you don't update the indexes at the back of the cookbook, is the recipe still there? Sure. You might have to "thumb" through the cookbook to find it, but it's in there. It's just not yet indexed.
So when you file documents to Worldox, you're really putting "recipes in the cookbook". What happens if the indexes don't get updated (in other words, the Indexer isn't running)? The document is still filed on your file server, you just have to "thumb through" the documents to find the one you're looking for. This is called performing a non-indexed search. (Perform a Search Without Using the Indexes)
Now, just like in the cookbook, when you thumb through the book to find the right recipe, you will see *all* the recipes in the book, not just the one you added. Same concept with a non-indexed search. Also, just like finding recipes by thumbing through the pages, this is going to take a bit longer, and the more you know about the location of the document the faster the non-indexed search will be.
If the Indexer software or Indexer workstation are not running, you can still find your documents. Documents that are successfully saved to Worldox are stored on your file server, regardless of whether the Indexer is running or not. If you have recently saved a document that you cannot find, it's most likely because your Indexer is not running properly, so the file hasn't been indexed. Perhaps you've had a power outage and the machine hasn't been logged back in, etc.
When the Indexer is down, you can still perform searches for your documents. Here's how:
Open a search card
Enter as much criteria as you can to search for the document
Select the "Search What" button in your search card
Note: This search technique will find all documents regardless of whether or not the Indexer has indexed them. This search is simply crawling through the directory structure rather than relying on the indexes.
Important: This type of searching is very slow and should be used only as an alternative search technique when the Indexer application is not running!
If you are having problems finding documents by performing indexed searches, but are successful at finding them with non-indexed searched, please contact us by emailing support@trumpetinc.com
Worldox index databases can become corrupt for a number of reasons:
Indexer or server hard disk failures
Networking issues between the Indexer and the server
Indexer nightly rebuild interrupted at exactly the wrong time
If the database becomes corrupt, searches may not work properly and/or error messages referring to ISYS may display on the workstation or the Indexer.
This procedure will walk you through the process of repairing the index databases. Please note that this procedure can take quite a bit of time, depending on the size of you document repository.
IMPORTANT: Manually initializing a Worldox index database is not something that normally needs to be done. If you find that this is necessary, we highly recommend contacting support@trumpetinc.com.
If the repair does not resolve your issues, please email us at support@trumpetinc.com and we'll be happy to troubleshoot further.
At some point, you may need to replace your Indexer workstation, as hardware will eventually and inevitably fail.
For information on the Indexer workstation's minimum requirements, see: Minimum System Requirements
Setup:
The Indexer workstation must be connected to the network, and in addition, the following steps should be made:
Disable Windows Automatic Updates
Install the free Adobe Reader
Note : This is optional, and only needs to be completed if you file emails to Worldox and you wish to be able to perform text searches for email messages. It simply needs to be installed (no configuration is required)
Ensure that the Indexer Windows user is a local admin and has the same permissions and drive mappings (preferably using login scripts or group policy to map the network drives) as on the old Indexer workstation. Also ensure that the Indexer user is a local administrator on the PC.
We recommend setting your UAC as described here: UAC Settings
Note: We've seen one site where the following anti-virus software adversely effected the Indexer process: ESET NOD32 Antivirus and the ESET Smart Security Suite Kernel Service.
Once you have completed the above steps, contact Trumpet support to re-configure the Indexer and, if applicable, Symphony OCR and Symphony Profiler Processor software.
Firms using Worldox Cloud need not be concerned with this particular article as you do not have a dedicated workstation for the Indexer software (the Indexer software is running on the Worldox Cloud Server).
If your firm wishes to text index email attachments, you must enable the setting.
Here's how:
Note: In order for the Indexer to index email attachments (and .msg files) the Indexer must have Outlook installed.
From the Windows Start menu, type the following (where "X" is the network location of Worldox):
X:\Worldox\wdadmin.exe /ini
Hit Enter. This will launch the administrative properties dialog
Select the WDIndex tab
Select the category "Common Options" and set the "Index Email Attachments" setting to "Yes"
.After enabling the feature, perform an INIT on the text indexes. The Worldox Indexer performs INITs once a week by default and that time can be identified in WDInexer and then checking the schedule
If you wish to Index your email attachments, please notify Trumpet by sending an email to support@trumpetinc.com.
To begin searching, open a Worldox search card. You can do so by selecting the binoculars button in the Worldox interface.
Select the "Cabinet" button, and select the cabinet you wish to search within.
To retrieve ALL documents within a single cabinet, select "Search"
You may have a need to search for files located across multiple cabinets.
To select multiple cabinets, choose the Cabinet button and select the check box next to each cabinet you want to include in your search
Double-click on one of the cabinets, or select the green check mark
The fields displayed will only include fields that are in all of the selected cabinets.
For example, if you select only the Client cabinet, you will see the following fields:
If you select the Accounts cabinet you will see these fields
When selecting both cabinets, you will only see the fields that are the same (so in this instance, Client, DocType, Status and Filed By):
Here we will focus on filling in the code lookup tables, or the items below the divider line. The divider line is the "Cabinet" field.
In order to search for documents, you fill information into the search card for the document or set of documents for which you are looking.
In the illustration below, we are looking for documents filed to the Investment Accounts cabinet, where the profile includes the code associated with Candace Clark - "CLARCA1" in the Client field. You can select the items in the field code lookup tables by selecting the button on the left, and selecting the appropriate entry from the table.
If you want your search results to include documents filed to the Client cabinet, where the profile is for third party correspondence for Candace Clark, your "filled in" search card with values from descriptive lookup tables would look like this:
The general rule of thumb is that the more fields that are completed the narrower your search results will be.
In addition, you need not search by client at all. You can certainly search for all documents that meet any given criteria. For example, you might want to find all third party correspondence for all clients. Simply select the appropriate Category and Doc Type fields, leaving the Client field blank.
If you'd like to search for more than one document type at a time, you certainly can. Perhaps you want to find both Wills and Trusts for Candace Clark.
Note: You are limited to 20 selections in each field.
You can also select multiple categories, multiple clients, etc. Simply choose multiple values from the list.
When you complete Profile Cards while saving documents, you give each document a description, (i.e., a file name). Typing text in the Name field searches *both* the description or comments for the document.
Type in a word contained in the description or comments field of the Search Card
Select Search
The example above will return a list of documents that have the word "agreement" in the description or comments field that are in the selected Cabinet.
Worldox automatically indexes the text within:
Because these files have been rendered by a computer, the text is automatically readable by a computer.
Scanned images are also text searchable within Worldox, providing you use OCR (Optical Character Recognition) software such as Symphony OCR, which makes scanned documents text searchable.
"Text in File" allows you to perform a search for any piece of text within a file that is readable by a computer, (noting the caveat above that you must be using OCR to conduct text searches for scanned documents).
Type a word that is included in the text of the document
Select Search
The example above will return a list of active documents that have the word "agreement" in the text of the document found in the selected Cabinet.
Note: If the document is an image-only document (scanned image that has not been OCR'd) it will not be searchable via this mechanism. In addition, documents filed to Worldox will become text searchable once Worldox text indexes are updated overnight.
While file Naming Conventions are important, we all make errors when typing, or we might pluralize a word when someone else wouldn't. For example, one user might file both a Federal and State Tax Return as one document and profile that document as Tax Returns. Another user might file those as two separate documents and profile one as Federal Tax Return, and the other as State Return.
You can search for a portion of the word you wish to search. Worldox will automatically search for any word that starts with that text.
Select Search
This example will find documents that have a word in the description column that start with the word "return" like returning, returns, returned, etc
If you wish to find documents that only contain the word return (without any additions), you can place quotes around the word like:
You can also place an asterisk at the beginning of the word or at the end of the word, but not both. For example, if you type in *balance - this search will pull documents that refer to either a balance or an imbalance
Note: You can use the wildcard in *any* field. So if you have multiple Doc Types that begin with CORR, (e.g. CORR3RD, CORRIN, CORROUT, you can Type into the search field "CORR*" to retrieve all types of correspondence in one search.
Each document saved to Worldox has a unique 8 digit identifier followed by a period and then the file extension. This is called the Doc ID.
(e.g. 00031966.pdf)
One way to determine the doc id of a file is to highlight a document in the Worldox Search Results screen, and the document identifier is shown at the right hand bottom of the Worldox window:
Type the Doc ID in the Doc ID field
Select Search
How is the doc id field useful?
You can use a portion of the doc id field to find a collection of documents of a certain file extension, such as documents that are .PDF files, .DOCX files, etc.
When speaking with a co-worker, if you want them to quickly pull up a particular document, just tell them the doc ID of the document to which you are referring
Two of the key date fields by which you can search for files via Worldox are:
Note: If there have been no modifications, the Date Modified will be the same as the Date Created.
To Search By Date:
Select the appropriate date field
Select either a Date Range, or a Single Date
If you select the drop down on the right hand side, you are provided with a Calendar. Most users prefer this method.
Select Ok
Tip: If you click on the Month in the Calendar, you are provided with a list of months and if you click on the Year you can scroll up and down through the years. This is very handy when searching several months or years in the past.
Tip: If you are searching for a document that was created from a template, search by date modified. The date created on the file will reflect the date the template was created, whereas the modified date will reflect the date the copied document was last updated.
What are booleans and why are they useful? Booleans are "&" (and) "!" (not) or "|" (or) used when searching databases.
Many of us use boolean searching on the Internet to find various web pages that contain certain text. For example, if you wanted to find Trumpet's webpage, typing the word "Trumpet" retrieves webpages related to the musical instrument. If you want to find the company "Trumpet" that sells "Worldox," then typing in "Trumpet & Worldox" in your browser's search engine will bring you to our website.
This will provide you with websites that have Trumpet and Worldox as key phrases. When using an "and" expression, both terms must be in the website.
Alternatively, if you sought websites that have Trumpet or Worldox, using the phrase "Trumpet or Worldox" would return Trumpet's website, Worldox's website, and websites that related to musical instruments, among others. When using an "|" expression, only one of the terms needs to be on the website.
Most users will want to use boolean searching in the Description/Comments field.
Searching with "|"(This is the vertical line or "pipe") or using the word "OR"
This will search for any documents with either Asset or Review in the description or comments field.
Your search results might look like this:
Note that the search results list contains documents that have either the word Asset or the word Review in the description.
Searching with "&"or using the word "And"
"Asset and Review" means both words need to be present in the Name field:
Your search results might look like this:
Note that the search results list contains documents that have both the word Asset and the word Review in the description/comments.
Searching with "!" (Not) or using the word "NOT"
"Asset ! Review" will only return documents that have the word Asset, but not Review in the description/comments.
Your search results might look like this:
Note that the search results list contains documents that have the word Asset but not the word Review in the description/comments.
To find all files in Worldox that have File Level Security applied:
Note: This will only return a search for secured documents that you have access to. It won't, of course, return documents that you are secured from accessing.
Note: Other security related search switches include:
For a video showing this process, visit: Checked Out Handling in Worldox Cloud & Enterprise
Sometimes you may want to locate any documents with a Checked Out status. Input "/C" (without the quotes) into the "Owner Inits" field (Non-Trumpet clients may have a "Revised By" field instead). Note that this will provide results for all users, and not just yourself unless you happen to filter the search more.
If you'd like to search for checked-out files for certain people, then use /C AND <USER CODE>:
Note: Other security-related switches are below*:
/s will return ALL secured files (that includes hidden, protected and custom-secured).
/p will return all of the documents that have Read-Only (Protected) Security on them.
/h will return all of the documents that have Hidden Security on them.
*If your firm has group security (e.g. cabinet-level security) in place, that security will always be honored. For example, if a document with Hidden Security is filed to a cabinet that a user is restricted from, that document will not appear in the user's "/h" search.
As an Advanced operation, you may want to search for prior versions of documents based on text within the file, the description, etc. To search for Prior versions of a document:
The Home toolbar button is similar to the home button in a browser and gives you the ability to set a default location or file list that Worldox returns to. To change that default Home list follow these steps:
Your new Home location will now load when you launch Worldox, or when Worldox opens when attaching or uploading documents.
Find Templates are a method that can be used to populate the Search Card. The purpose of Find Templates is to make it much faster to perform routine searches.
Find Templates are used in conjunction with Virtuoso and Bookmarks to make searching for documents very simple.
You can create Personal Find Templates, or if you have Power User Rights, you may create Public Find Templates.
To Create a Find Template in Worldox:
Open a Search Card
Fill in the criteria you wish to use in the template
Select the appropriate "On Selection" radio button
Fill in the appropriate "Save Template for" radio button
Select "Save"
IMPORTANT: When Prompted to save the Find Template, ensure that you select the "Save as new public template" radio button. This ensures that you save all your Find Templates for use for your entire firm. If you do not have these permissions, Trumpet strongly recommends you ask someone who does to create these for you.
Select "OK"
You may need to create a Find Template that finds documents in multiple cabinets based on the Document Type.
For example, you might want to find all correspondence for a client in the Tax, Client and Insurance Cabinets.
Open a Search Card
Select the cabinets in which you wish to search
The look up table will open for that cabinet.
Select the Document types
Select the next cabinet
Lather, rinse and repeat until all the doc types from the cabinets are selected.
Select Options -> Save Template
The Save Find Template will open
Type a name for the template
On Selection:
Who Sees It - Your selection here will make your template available to others if you are a Worldox user that can make global changes, for either:
Click "OK"
These instructions will assist you in making any edits to your Find Templates.
Select Options > Edit Templates
Worldox will provide you with a list of your templates.
Right-click on the template you wish to edit and select Edit
When prompted to Update the existing template, select OK.
If you are using your find template for the purposes of creating a Virtuoso Launcher button, you may want to perform a search based on the contact record you are on in your CRM, if that's the case you must add a special designation to the Client field in the Worldox Find Template.
The designation is:
{!CONTACTCODE!}
Here is an example of a Worldox Find Template that uses this code:
%WDUSER%
Here is an example of a Worldox Find Template that uses this code:
By default your Worldox Find Templates search the Active Document Repository. If your firm uses the Legal Hold or Archive features of Worldox you may wish to have your Search Templates reference these and an the Active Document Repository at the same time.
To do so:
Bookmarks are shortcuts to a Find Template and are used as a method for populating the Search Card. You've probably used bookmarks in your internet browser windows in order to quickly go to websites that you commonly reference. The concept in Worldox is very similar. The purpose of bookmarks is to make it faster to perform routine searches.
Bookmarks can be pinned to your button bar menu:
or Accessible in the Bookmark area of the Navigation Panel:
and also by going to Bookmarks -> Manage
Double clicking on a bookmark will open the applicable Search Card.
To create a bookmark:
In the Bookmarks -> Create window, select the type of bookmark you would like to create:
These are your most recently used documents (whether they are stored in the Worldox Document Repository or elsewhere on your network)
Select one or multiple categories you would like to search when selecting the bookmark
Click the green check.
Type a meaningful name in the Bookmark Name Field.
Make appropriate selections as follows:
Select Save
These are your Find Templates in Worldox:
Select the appropriate Find Template
Type in a meaningful name in the Bookmark Name field
Make appropriate selections as follows:
Select Save
Note: If you create a Bookmark for a cabinet in which a user does not have access and make that bookmark available to everyone, the bookmark will only appear for those who have access to the cabinet.
In the Main Worldox Search results screen, type in the file path to where you want the button to point in the "Location" bar:
Right-click in the Worldox button bar (same row as the Basic Search button) and select "Add this List"
Give the Button a meaningful name:
NOTE: The name cannot start with the drive letter and a colon, backslash.
If you have Power User or Manager Rights:
You may wish to have a large number of bookmarks, and this can take up a lot of room in your Button Bar Button area. Therefore, while you can view the bookmarks in the Button Bar Button area in Worldox, you can also use the Navigation Panel.
The "Bookmarks" tab displays a list of all your bookmarks listed alphabetically.
You may need to remove bookmarks from the Button Bar Button area, or delete them entirely.
To manage your bookmarks, go to Bookmarks -> Manage in the Worldox menu
From here you can add, edit, or delete your bookmarks.
Older installations of Worldox have a "New Search" button or bookmark.
When selecting this button, the search card will open with a cabinet pre-selected for you:
If you want to have the New Search Bookmark reference a different cabinet, there are a few steps you'll want to follow to ensure that you don't change it for all users.
You may have a bookmark that another user would like to have as well, but yet, you don't want to make that bookmark publicly available (e.g. not every one wants it).
To do so, right click on the bookmark in either the Bookmark section of the navigation panel or from the button bar button and choose "Email to another user"
This will attach a link to the bookmark to an email:
Complete the email with the appropriate "To" address and then select "Send"
When the recipient receives the email they can double click on the link
Check the appropriate bookmark(s) and choose "Yes" to import.
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For the most part, you don't need to worry about security with respect to bookmarks. If a user does not have access to the cabinets in which the bookmark is set, they will not have access to the bookmarks pointing to those cabinets. However, if you'd like, for example, to only have the bookmarks available for certain users, or limit their use you can do so.
Here's how:
In Worldox, right click on the button bar button and choose "Edit Bookmark"
By default, the "Everyone" group will be excluded.
If you want to allow the bookmark for most users, select that group and choose "Rights -> Allow"
If you want to block the bookmark for most users, select that group and choose "Rights -> Block"
If you wish to allow / blocked based on the individual users in Worldox, select "Add Users -> Allow" or "Add Users -> Block" accordingly, select the appropriate users, and click OK
If you wish to allow / block based on a Security Group in Worldox, select "Add Group -> Allow" or "Add Group -> Block" accordingly, select the appropriate groups and click OK
Note: Security Groups must be configured with the "This group can be used to secure files and objects" check box checked.
You may have noticed that there are "Back" and "Forward" buttons in the Worldox Search Results Screen. This is similar to the back button in your internet browser window.
If you perform three consecutive searches in Worldox, you will see how these buttons can be used.
This will take you to your second search.
This will take you to your third search.
This will take you to your first search.
As you can see, continuing to click the back button or the forward button will move further back or forward.
You may wish to conduct a search in all cabinets for documents that have a word or phrase in their description without selecting the "New Search" button or other bookmark buttons. A quick and easy way to do this is to use the Location Bar.
In the location bar, type the word or phrase you'd like to search for and hit the enter button on your keyboard. Here's an illustration of searching for the word "agreement" in the location bar:
Note that in the illustration above, we are finding documents that contain the word "Agreement" in the description field regardless of the cabinet.
The caveat to this is with regards to numerical values. If you place a numerical value (e.g. 32128) in the field, Worldox will prompt you to determine if you are looking for a document by that identifier or if you are looking for that number in the description:
If you are searching by Document Identifier, Worldox provides you with some methods to use to search this way. Although it's not listed in the above examples provided by Worldox, you can also search for the document identifier without displaying this dialog by typing a "." at the end:
Note: The words "Project" and "Library" also do not properly search. If you are looking for those specific words, you can type "Project*" or "Library*"
You can use the Location Bar to type in a file address as you would in Windows. This can be helpful when wanting to locate documents outside the Worldox Document Repository.
To do so, simply type in the path to the document(s) you'd like to locate and select enter on your keyboard.
In the example below, Worldox is displaying the contents in the folder C:\VMDemo\Demo Docs\Titled Demo Docs
The filter field in Worldox allows you to filter your search results based on the file extension of the document or by Description. By default the Filter will show All Files (*.*).
To filter by extension:
Select the drop down arrow, you will see a list of the document extensions that are included in the search results:
Select any of the items in the drop down list to filter your search results by that document extension.
To release the filter, simply click the drop down arrow again, and choose "All Files (*.*)"
Worldox allows you to filter a search results screen using the Filters tab at the bottom of your search results screen:
When you select that tab, the Filters window will display at the bottom of the search results window:
Selecting any of the items in the tags view will filter the search results to meet the criteria you have selected.
You can filter by multiple values if you select more than one.
You may note that there is a variation in the size of the font that is displayed in the tags. The larger font indicates that more documents in the search results list meet that criteria.
You may have noticed that once you perform a search, you have another "Search" tab in the Worldox Search Results Screen.
This is similar to your Internet Browser window in that you can have multiple search results displayed simultaneously. To use this, simply select the "Search" tab, and conduct another search.
You can have several lists open at once.
If you have too many open, simply select the white "X" button on the lists you no longer need to see.
If you have a long list of documents and do not want to narrow your search results list, you can still navigate to your document quickly by simply "typing" to your choice as you would in the Code Look Up Tables:
Note: You can use the up and down arrows to navigate to the next instance of the word or phrase you have typed in.
To preview a document, simply highlight it and select the "View" button in Worldox.
This will open a small window which previews the document. You can expand that window and / or place it on another screen if you wish.
If you are viewing a document in the "Preview Window" you have some additional tools that you can use.
Open - Opens the document in it's native application
Refresh - Refreshes the view of the document
Previous File - Will preview the next file in your search results list
Next File - Will preview the previous file in your search results lists
Text - Will open a text window where you can search for text within that specific file
There are also a few other tools which are relatively self explanatory.
Finally, you have two tabs within the Preview window:
Full View - This provides you with a full view of the document
Profile - Here you can view and edit the profile of the document if you find while previewing that this document is not filed correctly, or wish to edit a Code Look Up Table value for the document.
The Preview Tab provides you with a thumbnail view of the document that you have selected in your Search Results Screen.
If you're in the process of being audited, or are doing an internal audit for certain types of documents, you may wish to have a list of files as they appear in your search results screen.
Here's how to create that list:
Perform a search for a set of documents for you would like to create an index or print the search results list
Load a Column Template that captures the most information for the set of documents on your current search results screen or insert new columns
From the main menu, choose List > Export
Select the location in which you want to save the list and name the file appropriately
Click "Save"
For a video see: Worldox - Customizing Column Headers
Column headers are simply the columns that you can display in your Worldox Search Results Screen. Here's an illustration pointing to the column headers:
The columns represent both meta data regarding the file, and the profile of the file that you have highlighted.
As you can see based on the teal font in the bottom right hand corner of the screen, this file highlighted is in the Client\Cabinet and the column headers are labeled for the field that is represented underneath for that file. The last column when highlighted on this particular file is labeled "Status".
When we select a different file (in this instance we'll select one from the Client\Investment Accounts cabinet) the column headers will change according to the profile of the document.
If you are not displaying a column you would like to see, you can add it.
-The column headers can be resized in order to show more or less data. To resize them, simply hover your mouse over the edge of the header and drag it to make it narrower or wider.
Left-click on the column heading you no longer want to view
You can tell which column header is sorted on by the blue triangle next to the column. You can sort by a single column or multiple (2) columns.
A blue arrow will appear in that column header indicating the active sort
If the arrow is pointing up, the sort is in an ascending order. If the arrow is pointing down, the sort is in a descending order
To change the direction of the sort, click on the same column header again
Right-click on an empty space in the column header section of the search results window
Select "Set Multi-Level Sort"
Choose fields for the "Sort By" and "Then By" sequence. Then select Ascending (A to Z) or Descending (Z to A) for each selection and click "OK"
The sort format will stay in effect until you change it
Note: The Sort window will only display the fields available in the Column Headers
You can save your Column Headers as Templates for future use.
To Create a Column Header Template:
Right-click in a blank space on your column header
You may wish to associate a Column Header to a specific Find Template so that your columns are appropriate to the type of search you are performing.
Open a Search Card
Select Options > Edit Template
Double click on the template for which you'd like to associate the column header template
Click "Search" to execute a search
Save the Column Header Template
Select the "Associate with this type of list: <template name>" radio button
Worldox's default behavior is to size your columns according to its "Best Fit" criteria. If you find that you'd prefer that it leave your columns as you declare them, then you can disable the automatic sizing feature.
Column headers are a bit tricky to understand and since Worldox added the new customization area, they've added an additional layer of complexity as well.
So, let's start with a discussion about column headers:
Here's a quick tip on what templates/settings trump other templates/settings:
In other words: Personal Template > Public Template> Favorite View Settings (set using the gear/customize icon)
To open a document in Worldox, simply double click on the document you wish to open in your search results screen.
Worldox will open the document using the appropriate application for that document. In other words, Word documents will open in Microsoft Word, Powerpoint documents will open in Microsoft Powerpoint, etc.
Note: Opening the document in Worldox actually "checks out" the document to your local workstation. When you close the document, Worldox will automatically check that document back in with your changes (if you opt to save the document). You will want to ensure that you have your documents closed and checked back in prior to closing Worldox.
Note: By Worldox design, the Worldox Cloud interface minimizes to your task bar when opening a document. It's done to work around a focus issue that will occur unless its minimized.
It can be very frustrating when someone leaves a file open that you need to edit. If you are just glancing at a document and don't intend to edit it in any way, you can open the file in read-only mode so that others can still open and edit the file.
Here's how:
Find the document you wish to open in read-only mode
Right-click on the document and choose "Open Read-Only"
You have now opened a read-only copy of the document.
Each document in a Worldox cabinet has a profile card associated with it. If you need to change the profile card associated with that document, you can edit it.
Here's how:
Perform a Worldox search for the document whose profile you wish to edit.
Highlight the file whose profile you wish to edit and click the Edit Metadata button at the top of the screen.
The Worldox - Edit Profile screen will appear.Make any applicable changes and select "OK"
You can edit the description of a document (the description only) in the search results screen.
To edit the description, highlight the document in the search results screen and single left click the document.
This will place a box around the document with a green check to the right
Place your cursor in the box and perform the necessary edits. Then, either click the green check box or click off of the description to save your changes
There are circumstances where you may wish to make the same change to a profile for multiple documents. For example, you may want to locate all pending documents and change the status to complete.
Perform a Worldox search for the field value you wish to change (e.g., Account Cabinet, status = pending)
Select the files you wish to edit by clicking in the box next to each file you wish to edit. To select all files in the search results screen, click Ctrl+ A
Click the Profile button
The Edit Profile Card window will open
Change the old field value to what you would now like it to be
IMPORTANT: Place an asterisk in each field where you want the field value to remain the same. For example — If I wanted to adjust just the Client field on all 3 documents, then I'd use the drop down arrow, in each field I DON'T want to change, to select the asterisk. Like this
Select OK
There are two methods for overwriting an existing file with any edits you may have made to it.
This is the simplest option.
Simply click the "Save" button in the application and this overwrites the file with your changes just as it does when working with the document in a network directory structure.
If you are accustomed to selecting "File -> Save As" when saving documents, you can also overwrite the file with your changes this way.
If you are working with Word or Excel documents that you opened from Worldox, you can save new versions of those documents by performing a "Save As" operation after opening the document.
From a file saved to Worldox, select "File -> Save As"
Select "Save as Version #. The prior version will be preserved."
When saving a new version, you can also add a comment about what's different about that version (e.g., version 2 - updated section referencing which assets should not be traded)
If you are working with a document that should be saved as a new version of a pre-existing file in Worldox (like a signed PDF from DocuSign), then you save your document as a version of a pre-existing file within Worldox.
From your file, select "File -> Save As"
In the Worldox Save dialog that appears, select the button to "Save as a Version..."
For other document types (Powerpoint and others), you must create a version of the document within Worldox before you open it.
Highlight the document in the Worldox Search Results Screen.
Right click and choose List-> New
Select "Yes" in the confirmation dialog.
Note: There can be up to 256 version of a file. A file's "current version" is the file as it exists "right now" and is saved in its native format (e.g. as a .docx or .xlsx file). There can only be one current version of a file. When you save an existing file as a new version, both the current version and the previous version of the file are saved. However, previous versions are not listed in the main Worldox Search Results window. Only the current version is shown and the current version is the latest version number. Therefore, if you have a document that is on Version 3, and you reopen and resave Version 1, while Version 1 may have a modified date of later than Version 3, Version 3 will be the current version.
If you've begun editing the contents of a document but do not want to save it to that same location, you can use the Save As feature to create a copy and keep your original as is:
From an open file, select File > Save As
Select "Save as New File. You will be prompted to enter a new profile."
This option will keep the original document without changing any of the text, and allow you to file a separate document.
Once you've selected the "OK" button here, you will be provided with the Profile Card pre-filled with the profile card of the original document.
You can change any of the values and click "OK" to save under a new client, category, doc type, etc.
You may wish to make a copy of a document without actually opening it first, and manipulating the contents. For example, if you have a template that you fill out routinely, you may find yourself forgetting to do a File -> Save As and inadvertently adding your changes to the master template. You can make a copy of the document first ensuring that you don't overwrite your templates.
Here's how:
Locate the document you wish to copy and highlight it in the Worldox Search Results Screen
Select the "Copy" button in Worldox
Worldox will open a Profile Card so that you are able to profile the copy of the document.
Update the Profile Card, and select Copy.
Worldox will then prompt you asking if you'd like to open the copy of the document.
You will, most certainly want to attach documents from Worldox to your email as attachments.
In Worldox, perform a search for the document you wish to attach
Highlight the document
Select the e-mail icon
If the document you wish to attach to your Outlook email does not reside in Worldox, and you have Worldox launched, you can attach that file by right clicking on the Worldox title bar and choosing Cancel Worldox:
If a client is coming in for a meeting, you may want to send multiple copies of a few documents to the printer. Of course, you can open the documents and print them one at a time. Alternatively, you can print multiple documents at once.
To do so:
Perform a search for the documents you need to print
Select all (Ctrl+A) or click the check boxes for the documents you would like to print
Right-click on one of the highlighted documents and choose Send To > Printer
Confirm the selection and select "Continue"
Select your desired print options and select "OK" to print
Perform a search for the document(s) you wish to copy.
Select the documents from the Search Results List.
Right click on one of the files.
Choose 'Send To ->' and select one of the pre-defined destinations for your files.
(Recommendation: If you have no customized destination locations, or if your desired destination is not listed, Windows "My Documents" is always a safe and reliable place to copy your documents as a first step.)
Note: If you wish to send the documents to a location not listed, contact Trumpet Support.
Worldox professional users can also select the documents they wish to copy to their local drive and drag and drop them into the folder in which they want the documents to be copied.
From time to time, you might have a document that you need to secure. Perhaps it's a template of the document or another document that you want to make "read-only" to ensure that your complicated formulas stay in tact or just so something doesn't get overwritten. If it's an occasional document here and there, you can add file level security.
By default, when you save documents to Worldox, you are saving them to an "active" document repository. Worldox has other repositories, one of which is the "Salvage Bin". The Salvage Bin is similar to the Windows Recycle Bin.
Just as in the Windows Recycle Bin, you cannot manipulate documents when they are in the Salvage Bin repository, but you can restore them to the active repository. The Salvage Bin repository is searchable as well.
The main difference between the Windows Recycle Bin and the Worldox Salvage Bin is that, by default, documents are purged from this repository after they have been in it for 90 days. After 90 days, the documents are not recoverable. For regulatory purposes, you may wish to utilize Salvage Bin Retention Rules to ensure that documents are retained for the requisite amount of time. Should you wish to change the 90-day default purge default, please email your current Worldox VAR.
Your firm's Compliance Officer has been provided documentation on both SEC and FINRA requirements for electronic record keeping. Here is this document for further reference: http://www.trumpetinc.com/Downloads/dms/compliancefinra.PDF
Trumpet is not legal counsel, so it is ultimately up to you to abide by and conform with regulatory agencies that the process you establish adequately meets their standards.
By default, the Indexer software will purge the documents in the Worldox Salvage Bin after 90 days. This may not meet your regulatory agencies' (FINRA or SEC) document retention qualifications. For example, your regulatory agency may require keep certain documents for 6 years after a client has terminated. If that's the case, you can set retention rules on the Salvage Bin.
To add Salvage Bin Retention Rules, select "Salvage > Rules"
To add a rule, select "Add Rules"
You may wish to have a default rule per cabinet. For example, all documents that have been moved to the Salvage Bin from the Client cabinet should be purged after 6 years.
Select the cabinet for which you wish to set the rule
If you wish the rule to apply to all clients, categories and document types, place an asterisk in each
Under "Defer final purge from salvage" you are presented with three options:
Select the appropriate time frame from the drop down arrows. For example, in this example, you may wish to select "Deleted Plus 6 years"
Select OK to complete the rule
Set Salvage Retention Rules per Field
You can also set the salvage retention rules per applicable field in Worldox. For example, while you may wish to purge all client documents that have been moved to the Salvage Bin after 6 years, you may wish to purge others, like client agreements less frequently. In this example, perhaps you wish to delete documents from the Salvage Bin after they have a modified date of greater than 12 years.
Select the cabinet in which you wish to apply the rule
Select the appropriate Category / Document Type combination
Under "Defer final purge from salvage" you are presented with three options:
Select the appropriate time frame from the drop down arrows. For example, in this example, you may wish to select "Deleted Plus 10 years"
Select "OK"
The Salvage Bin repository is located on your file server within the Active Document Repository.
To search for documents that have been moved to the Salvage Bin:
Open a Search Card
Select "Search What"
Select the "Salvage Bin" radio button
Select "OK"
Fill in any additional search criteria in the search card and select "Search"
To move a document from the Salvage Bin Repository to the active Worldox Repository:
Perform a search in the Salvage Bin for the document you wish to restore to the Active Worldox Repository (refer to the article, Search for Documents in the Salvage Bin for detailed instructions on this step)
Double-click on the document
Select "Yes" to un-delete the file
There may be multiple salvage retention rules that apply to a particular document. For example, the Financial Planning Agreements are certainly filed to the client cabinet, and are also filed under the category and document type combination of FinPlan\Agree. So, you may be asking, which rule "wins" the retention? The answer is the one that retains the document for the longest period of time.
Let's use the following scenario as an example: You have a Financial Planning Agreement with the modified date of 3/16/2009. You move this document to the Salvage Bin on 7/1/2013.
The Client cabinet retention rule says the document should be purged from the Salvage Bin after it has been "deleted" 6 years. Thus, this purge date is 7/1/2019
The FinPlan\Agree retention rule says the document should be purged from the Salvage Bin 15 years after the modified date of the file. This purge date is 3/16/2024
The document will not be purged from the Salvage Bin until 3/16/2024 because that rule retains the file the longest.
You can view the set expiration date on a document using a column header. The specific column header is entitled "Retention > Expires"
This column will show the date the file would be purged from the Salvage Bin if it were deleted today.
You may need to edit certain Salvage Bin Retention Rules as your regulatory agencies provide you with new rules.
To edit a retention rule:
Select Salvage > Rules
Highlight the rule you wish to edit, and select 'Edit Rules'
Edit the rule accordingly, and select "OK"
IMPORTANT: If you edit a rule so that documents require a shorter or longer retention period, documents already in the Salvage Bin will maintain the original retention rule dates. These edits will only apply to documents moved to the Salvage Bin since the rule has been edited.
Worldox allows you to perform an audit on the Salvage Bin Retention Rules at any point in time.
While some folks prefer a traditional "List View" of their search results, other folks may opt to show "Tile View".
The list view appears like this:
The Tile View appears like this:
Each user can customize their view of Worldox depending on their preference.
The default behavior in Worldox is to show documents in List View, but if your firm has adjusted your global view, you may see documents in Tile View. To display your search results screen in "List View" view, simply select the "List View" icon:
This will toggle your view to show the documents in a list, rather than the tile view.
The most common way users customize List View is to adjust their Column Headers (which columns appear in Worldox). See the chapter on Column Headers for more information. But there are other adjustments you may want to make as well.
By default, Worldox will display "Groupings" based on the field that you are sorted on in List View:
If you wish to "Hide" those groupings, you can right click on the column that you're sorted on and choose "Hide Groupings"
This will remove the groupings.
For those of you that are visually challenged, or those of you that simply like a distinct font or color, you can adjust the lines, fonts, colors and spacing in your Search Results List.
To begin, Select "Customize-> Line Fonts/Colors/Spacing"
This will open up the Display>Customize> File Lists menu
To change the font size on any of the values, in your lists, select the "button". For example, If I want the group label to have a different font color and type, I would select the [Group] Label: Value button
Choose the entry you wish to modify:
In this illustration, I'll change the Label Font. Adjust the font to whatever you'd like it to be.
For example, the default is Calibri, Regular, 12 point and looks like this:
If I change to Lucinda, Regular, 16 point, my label looks like this:
I could also change the "Color" of the font by selecting Change Label Color and choosing the appropriate color:
You can change any of the values or fonts as you'd like. Here is a list of what each of the buttons represents:
[Group] Label: Value - The groupings in your search results screen
1st file line (per cols) — The actual "document" line in your search results screen
[Property] Label: Value — any additional information you choose to display below the document (See Property Line Values below)
[Text Hits] Label: Value — when you perform a text-in-file search, the text hits will appear under the document
[Checked-out] Label: Value - the entry that displays if the document is checked out by either yourself or another user
Workflow Label: Value — this is only applicable to Productivity Suite users
Comments
You can uncheck any of the fields if you opt to not display them.
Finally you can also opt to Stripe alternate lines or not (the default is to stripe them)
The property line section appears below the document and can contain any meta-data or other information about the file. In this instance, I'm showing the Modified Date in the property line of the document:
To add a value to the property line, choose Customize -> Line Fonts/Color/Spacing. Here we will be focusing on the "Property Line" area of Worldox.
To remove a Property, right click on the property and choose "Remove"
To add a Property, right click on dark grey space and choose "Insert Column". Choose the Property you wish to display.
NOTE: In order to see the Property below the description of the file, the column must not be included in the column headers. See Remove a Column Header for information on removing columns that you would prefer to display below the document rather than as a column itself.
While some folks prefer a traditional "List View" of their search results, other folks may opt to show "Tile View".
The list view appears like this:
The Tile View appears like this:
Each user can customize their view of Worldox depending on their preference.
To display your search results screen in tile view, simply select the "Tile View" icon:
This will toggle your view to show the documents in tiles, rather than the list view.
To sort the tiles:
To customize the file lists within the Tile view:
You can also customize the number of columns, the number of rows presented, and the spacing in between them. To make these adjustments:
The Default look of Worldox includes the World Software image. If you'd like to add your own branding to the new list tab, it's relatively simple to do:
You'll need to have BMP (or bitmap) files to use for your image, and they must be sized properly.
Save a copy of these files named newlist.bmp and newlistfore.bmp.
Navigate to the folder in which the Worldox application resides on your network (e.g. \\server01\share01\Worldox), and replace the existing files with those.
Here's an example of this:
Worldox contains a pretty comprehensive button list.
This may appear overwhelming or you may want to add to it. Worldox allows you to customize these. The next few pages will walk you through how to go about it.
To remove a button from your Worldox Search Results screen, Right click on the button and choose to Remove Button:
To add a button to your Worldox Search Results screen, right click on the white space to the right of your buttons and choose to “Append Buttonâ€
This will give you the list of buttons you can opt to include. There are a lot here! For example, I tend to audit files pretty frequently, so I chose to right click Append Button, and chose “Audit-> File†from the list on the right.
The icons or text around a button may not jive with your workflow. You can customize the button icon, text or font. So for example, if you right click on the Audit File button, you can change the icon entirely:
By choosing from a list of 5 pages of pre-defined icons:
You can also change the text that appears under the file as well to be whatever you’d like:
You may prefer your buttons to be in a different order than what Worldox presents to you by default. You can move buttons to the left or the right by right clicking and choosing “Move Button Left†or “Move Button Rightâ€.
If you make changes and you’re not happy with them, you can opt to right click on the button area and “Restore Originalâ€. This will revert you back to Worldox’s default view.
Favorite Files were formerly also known as Worklist Files and are those files that you have recently saved or interacted with (whether you have saved them in the Worldox Document Repository or elsewhere on your network), or documents that you have specifically designated to be favorites.
You can also have "Favorites" in each of the code look up tables (these are dynamically built based on the the items in the Code Tables that you frequently utilize).
You can access your Favorites Files by using the button at the top of your interface:
Or by using the Left pane. Accessing your favorites from the left pane can offer more versatility than using the button. Here you can create Groups to categorize your Favorite Files. You can also view your Favorites in Flat View or Tree View. In Tree View you can even drag and drop files from into your Groups."Application" favorites are documents that you've recently saved or accessed and are sorted by file type. "Personal" favorites are documents that you chose to add, and that is where your custom groups will be located. Double click on a category to view the documents within.
If you want a quick way to find the documents you've recently accessed, you can utilize the Worldox Favorites Files list (also known as Worklist Files).
Note: The Favorite Files categories represent the method used to access the files using Worldox, not the type of file in the Worklist Files (e.g., .doc or .xls). If you choose Word files from the list, Worldox displays a list of documents you recently saved from within Word. These are not necessarily all Word files you recently saved (because there are many different ways to save a Word document using Worldox). If you saved a Word file by using WorkZone or by copying the file from a folder on your network, these Word documents would not appear in the Word list, because they were not saved by using Microsoft Word. To locate a Word file saved using WorkZone, you would choose WorkZone from the list.
If you are working with or referring to a particular file frequently, you may wish to add that document to your Favorites.
To add a document to your favorites, select the heart icon next to the document:
Note: a dark red icon indicates that the file is a favorite.
These documents will be assigned to the category "My Chosen Favorites".
If you've created Groups in your Favorites and you'd like to add a document to a Favorite Group then you'll need to access your Favorites through the left tab panel.
If you have a problem dragging and dropping then make sure you a) have the left pane popped out, so that it doesn't minimize when you move your mouse away, and b) ensure you're in Tree View, drag and drop doesn't work in Flat View.
Some files that you have added to your favorites list may not be favorites forever.
To remove, simply select the red heart icon (which will change it to pink)
Note: For files that were added to the favorites list by the system automatically due to recent use, it is not necessary to remove them as they will "fall off" in time. However, if you would like to forcibly remove them, you can right click on the file and go to Favorites Files>Remove. (If you don't see an option for Favorite Files, then first go to More and continue searching).
Worldox Tags provide you with an additional field in which to utilize when saving and searching for documents. Tags can assist you in cross referencing items. An example that may be useful is if you are filing an article to a reference cabinet that crosses multiple topics. For example, an article may be mainly about "Tax", but also includes useful information for "Estate Planning".
In this case you can apply multiple tags to the same document and search against those tags (e.g. show me all articles that have been tagged as "Tax".
You may also utilize tags for workflow aspects like "Pending Signature" and other items.
To create a Tag in the Profile Card:
You have now created a Tag which you can apply to your documents.
To assign a tag to a document from the Profile card:
To search for a document based on Tags:
If you are a former Worldox GX3 client, you may not have the option to select "Tags" from your search card. Here are the steps for adding the Tags to your search card:
The "Tags field" should now be added to your search card, however it's a "one time add" unless you choose to save this!
To save the search card with the tags tab
You will need to repeat this process for all templates in which you wish to show the "Tags" field.
To clear a tag from a document via the the 'Edit Profile' card:
A Project in Worldox is file in the Worldox document repository which links to other files within Worldox document repository.
The purpose of Worldox projects is to enable you to associate documents together. For example, if you're working with a client to perform an Investment Analysis, you might want one project file that links to a Morninstar Report, their IPS and an Investment Allocation worksheet.
To create a project:
Projects in Worldox are saved to the Worldox Document Repository as files with a .wdl file extension. You can use any of Worldox's search techniques for finding these files.
You may wish to add newly created or received documents to a particular project. For example, if you create a new Morningstar Report for the client's annual Investment Review, you may wish to add that to the project.
You may need to remove a document from a project. Perhaps you've selected the wrong one, or the document is no longer needed for the project.
Perform a search for the Project from which you would like to remove a document.
A Worldox Project, is a file saved to the Worldox Document Repository. To delete the project, simply locate the project you wish to delete and delete it as you would any other file.
Note: Deleting a project does not delete the files that are "in" the project.
Relationships are a way to associate files in Worldox's Document Repository.
Oftentimes, you may have a letter or piece of correspondence with enclosures. You may want to save the letter under correspondence, but the enclosures in their logical position and not have to "refile" the enclosures.
For example, you may send your clients a meeting agenda, and a financial plan prior to them coming in to your offices. You want the Meeting agenda filed under correspondence or agendas, and the financial plan filed under financial plan, but as you have included the plan as an enclosure, you can associate that with the agenda.
To associate documents using relationships:
There are a couple of ways to show a document's relationships:
Note: You may wish to update your Style Sheet for Relations.
You may need to delete a relationship once it is established. To do so:
Note: This only removes the relationship; it does not delete or remove the document from Worldox.
Over time, you may have hundreds of documents for a particular client in a particular cabinet. When doing searches your search results lists may become arduous and hard to look through. At some point, you may decide to archive documents that you may no longer wish to appear in your normal search results window.
By default, when you save documents to Worldox, you are saving them to an Active repository. Worldox has other repositories, one of which is the "Archive" repository. You can move documents to this repository when you are ready to do so.
These documents are still very much searchable, you simply have to choose to search in this repository to find those documents.
The first step in archiving documents is to determine which documents you wish to archive. Many firms will choose to archive documents that are in certain categories and or document type combinations that are older than a certain modified date. For example, you might want to archive Correspondence files that are older than 5 years.
Once you have determined what you want to archive:
Unless otherwise configured, Worldox's Archive Document repository is located on your file server within the Active Document Repository.
To search for documents that have been archived:
Note: If you wish to search both the Active and Archive repositories, you can select both check boxes
Note: You may wish to update your search templates to reference both Active and Archived documents, or have different Virtuoso buttons for the different types of searches.
Worldox Cloud automatically checks documents out to your local workstation upon opening them. If the file is checked out, users in the office can still view the file and make copies of it, but they can't save over that file. This will prevent you from having one user working on a document from home and another user working on the same document and wondering which document is the "right" one.
To Check Documents in, perform the following steps:
Note: This works well if you have a single document to check in.
Select the appropriate radio button:
To access Worldox's Navigation Panel, simply click on the Navigation Panel button in Worldox:
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 There are several tools in the navigation panel which include:
Worklist Matters - This is a list of your most recently used files in their underlying folder structure if you prefer to navigate in this manner.
Cabinets - This provides you with a quick view of your Worldox cabinet structure and the documents within it if you prefer to navigate in this manner.
My Computer - This provides you with a folder structure overview of your folder and the network drives you have access to. This is similar to viewing your network directory structure via Windows Explorer.
Workspaces - Allows you to create custom Workspaces for files that you commonly associate with one another.
Workflows - Allows you to create workflow structures and view the workflows you may have been assigned to (available with the Productivity Suite)
Bookmarks - Allows you to have a list of bookmarks or common searches for files.
To see any of these areas, you simply click on the item in the panel, and it will display at the top of the panel.
Many users wish to have one place to look for documents whether they are in the Worldox document repositories or in another folder structure.Â
To search for documents in that are not "in" Worldox, you can select the Navigation Panel button in Worldox, then select the "My Computer" panel.
This will provide you with a display of your Windows Directory structure which you can then navigate throughout. In this illustration, we were searching for documents in the C:\VmDemo\Demo Docs\Untitled Demo Docs folder which is not in the Worldox Document Repository.
The term Legal Hold may not make sense for many financial planners, however, the idea, or concept of Legal Hold is to make documents "read only". This feature was formally known as "Record". Similar to a record, once you write to this location you cannot change the contents of a file, but rather, can open them as read-only documents.
This is different than F-Locking documents in that documents that are moved to "Legal Hold" can be moved back to the live repository. For more information on F-Locking documents see: File Locking
Note: Before implementing Legal Hold, you may wish to work with Trumpet to ensure that only appropriate users are able to move documents to Legal Hold and to Remove from Legal Hold.
To place a document in "Legal Hold" simply right click on the document and choose, Legal Hold -> Move to Legal Hold
Confirm your intentions
This will place the document in a separate document repository for Legal Hold documents.
To search for documents that are moved to Legal Hold:
Select a Search button
Fill in the criteria to find your documents
Select the "Search What" button
Select "Legal Hold" check box:
Note: You can search for both documents in the "Active" document repository and the "Legal Hold" repository by selecting both check boxes.
Select "OK"
Select "Search"
To move documents from the Legal Hold repository (read only) to the active repository, right click on the document and choose:
Legal Hold -> Restore Legal Hold
F-Locking your documents makes them permanently read-only and satisfies FINRA's regulations for making documents read-only.
Your firm's compliance officer will have been provided documentation on both SEC and FINRA requirements for electronic record keeping.
F-Locking is used to assist firms governed by FINRA to utilize Worldox to ensure that their documents are written to WORM technology (Write Once, Read Many). F-locking a document stores finalized records in a manner that prevents the records from being overwritten, erased or otherwise altered utilizing Worldox proprietary technology that is intrinsic to the system. Although the hardware storage medium used (e.g., magnetic disk) is inherently rewriteable, the integrated codes intrinsic to the system prevent users or administrators from overwriting records that are flagged for WORM behavior. The codes used by Worldox ensure that the flagging of a document for WORM behavior is a permanent, one-way operation—once flagged as WORM, there is no way for the user or administrator to modify that version of the document or to change the document back to non-WORM behavior.
Note: F-Locking is only required for firms that are governed by FINRA and are Worldox Cloud users.
Trumpet is not legal counsel, so it is ultimately up to you to abide by and conform with regulatory agencies that the process you establish adequately meets their standards.Word of Caution: F-Locking a document or set of documents is very simple procedure, however it is permanent behavior. There is no way for either a user or an administrator to modify or change the document back to non-WORM behavior.
Tip: Selecting CTRL+A on your keyboard will select all documents in your search results list
Documents that have been F-Locked can be opened, but the current version cannot be modified.
Even if you make edits to the document, you will not be allowed to save this particular document. When you try to save, a new Worldox index card will open, and you can save the existing file as a new document, but cannot alter this particular document nor can you save these documents as later versions.
When you perform operations to documents (e.g. opening, saving, previewing, etc) in the Worldox Document Repository, Worldox captures a log of those operations. The audit trail is simply a history of what has happened with your documents. These are important for compliance purposes (to show the history of a document over time) and are also helpful for figuring out what certain users are doing for training and auditing purposes. You can perform audit trail queries or searches on a single document or multiple documents based users or operations. The "operations" in the audit trail are called "Events".
Here's a quick video: Viewing the Audit Trail of a Document in Worldox
If you need to adjust the time range of the audit then hit the "Find" button at the top left. A new window will appear with the search criteria for your document. Simply adjust the date range and re-run the search.
You may wish to perform an audit on the documents based on the events that have occurred with them. For example, you might want to find all documents that have been deleted, or all documents that have been saved.
To perform an audit based on the various events or activities performed on multiple documents:
Select the date range in which you wish to search along with the cabinet(s) and any applicable profile groups.
Select the "Events" button and the list of events will appear:
Select the event(s) you wish to search
Select the OK button.
This will perform the search and list all events matching your criteria in the window:
You may wish to perform an audit on the documents based on the use who has done the work. For example, you might want to find all documents that .
To perform an audit based on the various events or activities performed on multiple documents:
Select the date range in which you wish to search along with the cabinet(s) and any applicable profile groups.
Select the "Users" button and the list of Users will appear:
Select the user(s) you wish to search
Select OK
This will perform the search and list all events matching your criteria in the window:
Some firms wish to have Worldox be their document repository for all documents including .msg files (Outlook Email Messages). Email messages, like all files will be saved with their native file extension, so in this case, as .msg files.
If you wish to file outgoing emails to Worldox, you will need to contact Trumpet Support to enable this level of integration. Filing Email messages from your Inbox or Sent Items folders will be enabled by default.
Many users prefer not to file emails to Worldox because they are automatically captured by their CRM (e.g. Junxure) and some do both. There are advantages and disadvantages to either approach. I will outline those for you here:
The major advantage to storing emails in the Worldox Document Repository is that emails stored there are text searchable. In addition, you can search across clients for emails. Worldox also stores the email with the Attachment in tact if you need to have this for compliance purposes.
The disadvantage of storing emails in the Worldox Document Repository is that you must fill in a Profile Card to save the emails. This differs than using your CRM in that in most instances, the CRM will automatically store the emails under the contact record for whom the email is addressed.
Oftentimes, the CRM will automatically file emails under the contact record for whom the email is addressed. This means that you don't have the time consuming task of profiling the email.
It may be difficult or impossible to search for all emails for a given date range if you want to look for multiple clients' emails. Attachments and emails are often filed in separate places. In addition, email messages are not typically text searchable (search for the text within the email message) when stored in a CRM.
Trumpet is relatively agnostic when it comes to your decision on where to file email messages. We prefer you understand the implications of your decision, and will work with you accordingly.
Note: In order for the following instructions to work, you must have Sent Email Integration enabled. Contact Trumpet Support to enable this integration. For Non-Trumpet Worldox Clients Contact Worldox support or your VAR.
You may want to save an email in your Outlook Inbox, or if you do not have Sent Email Integration enabled and want to save an email from your Outlook Sent Items Folder to Worldox, do the following:
You may wish to search for an email by the email address it was sent from or the email address it was sent to. While this is as simple as filling out a Search Card, there are an additional fields you will need to add to the search card.
To add the Sent From field to your Search Card:
Select "Add Before" or "Add After" accordingly.
Select OK
If you wish to add this to your Find Template, you can then choose Options -> Save Template
Then either provide the template with a new name and pin the template to your button bar, or overwrite the existing template you used.
You now have the appropriate fields to search for the email addresses
You may have noticed an Email Tab in Worldox. The E-mail tab in Worldox is another interface which points to Outlook's e-mail interface.
Simply selecting that tab will display your Outlook Inbox.
You can also create new email messages, but most firms prefer Outlook's interface
You may need or want to add rules for processing outgoing emails. For example, you might want to add your husband's email address to the "Ignore" list, or you may have inadvertently added an email address to the ignore list that you want to prompt for saving.
You may wish to attach a document stored in the Worldox Document Repository to a Next Action in Junxure.
To do so, create the next action in Junxure.
Select the "Documents" tab.
Select the "Folder Icon"
Note: If this is not happening, ensure hook integration for Junxure enabled. See Integrate Worldox with Other Applications.
Double click on the file you wish to attach to the action.
This will add a link to the file located in your Worldox document repository to the next action.
Note: You must enable Worldox Trumpet as the document imaging software in Junxure in order for the merge form feature to work properly. If you haven't already done so, here are instructions for Enabling Worldox as your Document Imaging Software. In addition, you must also have Virtuoso installed on the workstation. Here are instructions for installing Virtuoso: Install Virtuoso
If you use Junxure's mail merge templates, you may want to save the merged template to Worldox and link that merge form to a next action in Junxure.
Select the type of document you wish to create (Word, Excel or Powerpoint).
The "Create Document" window in Junxure will open:
Select your template from the list, then select "Create Document"
The Worldox Profile Card will open for the document:
Complete the Profile Card as appropriate and select OK
The document will open providing you any opportunities to edit the document.
If you make changes to the document, simply click the "Save" button to save your changes.
The document will appear in the Documents List in Junxure.
In order for Junxure Merge form Integration to work properly, you must first enable Worldox Trumpet as your Document Imaging application in Junxure. Setting your Document Imaging application in Junxure is a fairly straight forward process.
Yes! Worldox Pro and Cloud can integrate with Junxure Cloud. In fact, there are two ways you can integrate: Hook integration and WebMobile integration. The Hook integration uses the Internet Browser hooks that come built in to Worldox while the WebMobile integration is a built in feature that Junxure has created — this method requires Worldox WebMobile. Read on to learn more about how those work, and what you can take advantage of.
Junxure Cloud is a browser (internet) based CRM. Worldox can integrate with your internet browser through Hooks. These hooks will appear any time there is a "browse" dialog to save or open a document. If the correct hooks are enabled then you can utilize these with Junxure Cloud IF the functions within invoke those browser dialogs. I'm talking about this:
If these upload or browse dialogs appear then the chances are that Worldox will work with it. If certain features within Junxure do NOT use this to upload or save your documents, then integration directly with Worldox may not be possible for that specific task.
Note: Hooks are global for all of your Worldox users. If you're NOT seeing Worldox pop on a File Upload dialog, like the one above, then the odds are good that the correct hook just needs to be enabled! See this article here to learn how.
This integration is built and managed by Junxure and has a couple requirements in order to utilize it:
We've heard that the Junxure Cloud team has more ideas in mind for their Worldox integration. Check with them if you have any questions or needs regarding this.
Junxure Cloud comes with a built in integration for Worldox WebMobile. It requires Worldox WebMobile in order to use this. If you do NOT have WebMobile then this feature can just get in the way. Follow the steps below to disable or enable it based on your needs.
Note: If you're enabling this feature, then also read the next article for setting up each user.
*For official support on Junxure's integration with Worldox WebMobile you'll need to contact the Junxure
support team.
Note this is a firm setting so it will be global for all users.
You'll now see buttons within Junxure that reference "DM" or "Link From DM". The DM means Document Management.
At this point each user will need to activate their integration using their individual WebMobile credentials. Click here to see how.
After you've enabled Worldox WebMobile integration in your Firm settings (click here if you haven't done that yet), you'll need to input your own personal WebMobile credentials into your Junxure account. You'll need the following information to proceed:
All of this information is managed and distributed by the Worldox Cloud team (wdccsupport@worldox.com).
For official support on this (and any other) Junxure setting please contact Junxure Support.
Note — this is described from an Admin perspective (who can edit all users). The first few steps my differ depending on your user access within Junxure.
The most common place to need Worldox documents is in your actions. The steps below cover how to attach a Worldox document using Browser Hooks, or Junxure's built in WebMobile integration.
For info on Hook and WebMobile integration see here.
There are a few tasks that you as the Worldox Administrator will need to know and understand how to accomplish in order to meet the needs of your firm as it grows and morphs over time. For example, you will need to understand how to add new users as new employees come into the firm. This is also where you will add users to specific security groups.
In addition, the Worldox Administrator(s) for your firm will be the "go-to" people as they will have a deeper understanding of how Worldox works.
Trumpet, Inc. will be responsible for administering your Worldox document management system. If you need assistance in any of the items in this chapter, please notify us by emailing support@trumpetinc.com
The Worldox Admin program will be important for the Administrator to use. This application allows you to add new users, assign them to appropriate security groups, enable integration with some applications, etc.
To access the Worldox administrator program:
Navigate to X:\Worldox\wdadmin.exe (where "X" is the drive letter on your network where Worldox is installed).
Double click on the wdadmin.exe program to launch.
Note: If your firm has enabled Active Directory Security, you will only be able to access the Admin program from the Indexer workstation while logged on as the Indexer user.
Trumpet, Inc. will be responsible for administering your Worldox document management system. If you need assistance in any of the items in this chapter, please notify us by emailing support@trumpetinc.com.
Because the Worldox Admin program is where you configure access to security groups, you may wish to password protect the application.
To do so:
Launch the Wdadmin.exe application
Select "Edit -> Passwords"
The Edit -> Passwords window will open:
Highlight "Enter WDADMIN" and select "Set"
The Enter Password window will open
Enter the Password in the Password and Re-Enter fields (the passwords must match)
Select OK
Important: It is important that you communicate the WDADMIN password to Trumpet Support. Not doing so will prevent us from being able to launch the Admin program to assist you in adding new cabinets and updating security.
Trumpet, Inc. will be responsible for administering your Worldox document management system. If you need assistance in any of the items in this chapter, please notify us by emailing support@trumpetinc.com.
Worldox has two mechanisms for integration with other applications - macro integration and hook integration:
Macro integration is achieved using special plugins for the application. This type of integration requires significant development, so is reserved for a few high-profile applications:
Hook integration is used for most of the integration points that Worldox supports. Hook integration involves taking over the application's native Save As or Open dialog, and presenting a Worldox dialog instead. Worldox then emulates keystrokes by playing a macro into the native dialog to complete the Save or Open operation.
The Worldox hook integration library is extensive, with new entries added every day. We ship Worldox with most of these integration points turned off. The following procedure describes how to enable the integration:
Launch the WDAdmin application
From the main WDAdmin menu, select Edit > Integration
In the WDADMIN – Edit > Integration window, locate the program(s) with which you wish to integrate Worldox (you can type-down to search for the name of the application)
Note: We recommend that you leave integration for Word, Excel or Acrobat disabled unless the Macro Integration isn't working for a specific dialog in those applications. For the most part, the default settings for these applications are already configured properly.
Click Save
Close Worldox completely (from the system tray by the clock) and re-launch for the changes to take effect on each workstation
Finally, you don't want to catch your users by surprise about turning on Worldox integration – it should be an intentional decision about which software output is saved via Worldox. In other words, there are some files that do not belong in Worldox. For example, if you are doing website development, you may not want to save your source files via Worldox.
If you do not see integration for a particular application, please open a support ticket and provide details of which application, and which dialogs within that application (e.g. Open, Save), you would like integration for and we will schedule time to create integration for you.
If you do not have integration for a particular application, please open a support ticket and provide details of which application, and which dialogs within that application (e.g. Open, Save), you would like integration for and we will either enable the integration or schedule time to create integration for you.
In WDAdmin, select Edit > Users (How do I open WDAdmin?)
From the WDAdmin - Edit > Users window, click the green plus (+) button to add a new user
The User > Add window will open
Enter the Worldox User Code you want to assign to the user (normally the same as the Windows username, but codes are limited to 8 characters) and select the Active User checkbox
If the Windows login name is not the same as the Worldox user code (i.e. their Windows login in longer than 8 characters), populate the Login Name field with the user's Windows login name:
Enter the user's full name in the Display Name field as you wish it to appear (your firm may prefer first+last or last+first - be consistent with your other users!):
Select "Save"
At the top of the screen, choose "Users -> Repair"
On older versions of Worldox Choose "Users -> Reindex"
Choose "Yes" to begin repairing
If you'd like to make the new user a Power User (this gives them the ability to save global templates and preferences and add/edit/delete categories and docytpes), visit Power User Rights for instructions on making them a Power User.
If your firm has Worldox security applied, you will also need to add the new user to the applicable security groups. Otherwise, they will not have access to any cabinets or files. To add the user to the appropriate security group(s), visit Add a User to a Security Group.
Trumpet, Inc. will coordinate adding new users for you. Please submit your requests to add/remove users to Trumpet at https://www.tfaforms.com/4631377.
If you have an employee that has undergone a name change and you need to update this person's Worldox user record, there are 2 options:
1) Change the User Name, but NOT the User Code
OR
2) Change the User Name AND the User Code
If the user code is just the first name or is otherwise still accurate and you simply want to update the user's display name, this is simple to do:
In Windows Explorer, navigate to X:\Worldox\Wdadmin.exe (where "X" is the drive on your network where Worldox is installed)
Double click on the WDAdmin.exe program to launch. If it is password protected, enter your password
In WDAdmin, select Users > Add/Edit
Double-click on the user's record to open
Edit the display name as needed - but do NOT adjust the user code
You should never edit a user's User Code. Â Editing the User Code is essentially the same as creating a new user record and deleting the old - which will cause you to lose audit trail information for this user, and will "orphan" the Filed By field of all documents that user has filed. Â Instead, you'll want to deactivate the old user record and set up a new record:
First, deactivate the old user record.  Visit Delete / Deactivate a User for more detailed instructions
Then, create a new user account for this employee. Â Visit Add a New User for more detailed instructions
Worldox Cloud uses unique numbers per user, therefore, you only have the option to change the User Name. Therefore, if you have a user that changes their name, simply send a request to us at support@trumpetinc.com and we will take care of that for you.
From the Edit > Users window, select Options > Reindex
Upon closing the Edit > Users window, a prompt will open to sync the Active Directory:
Select all cabinets with Active Directory security (they will be selected by default), then click the Select button
Confirm the Selection in the "Clarify Selection" window and select "Continue"
In the Network > Synch AD > Method window, select "Thorough"
Select "OK"
Because your users do not utilize a windows folder tree for your document repository, you do not need to worry about Active Directory Security.
When an employee leaves the firm, rather than deleting their user from Worldox, Trumpet recommends making the user inactive. Â This will remove the user from the active Worldox user list, while still preserving their audit trail information, the "Filed by" field for documents the user has filed, and other important historical information.
To make a user inactive:
Launch the Worldox Admin application
Select Users -> Add / Edit
Highlight the user you wish to Deactivate, and select "Edit"
The Users > Edit window will open. Un-check the checkbox next to "Active User"
If you need to deactivate a user, please notify us by sending an email to support@trumpetinc.com and we will coordinate deactivating your user.
Launch the WDAdmin Program (how do I access WDAdmin?)
In WDAdmin, select Edit -> Group Security
From the left-hand window pane, single click on the security group to which you would like to add the user
From the right-hand window pane, select "Add User"
Select the appropriate use(s) and click the green checkmark
Click the Save icon
Note: This information is for firms that have Active Directory enabled. If you do not have Active Directory enabled, you can skip this section (What is Active Directory Integration?).
If you have enabled Worldox Advanced Security (aka Active Directory Integration):
After clicking "Save" to save your security changes, click the Sync AD button:
The "Network -> Sync AD" window will open - Select all the cabinets with Active Directory security (these will be selected by default):
Click the Select button
Confirm the selection in the "Clarify Selection" window and click "Continue"
In the Network > Synch AD > Method window, select "Thorough"
Click OK
Allow the sync to run (this can take anywhere from a few seconds to a couple of hours, depending on the volume of files with Active Directory security)
Once the sync is completed, close the WDINDEX application and re-start it (in WDINDEX, select "Close Server", shut down the program, then re-launch from the "Indexer Auto Start" Desktop shortcut)
Note: Users you are adding to security groups must log off their workstations and log back in to apply the security properly. This allows the operating system to be made aware of the security adjustments. Until they do this, they may see 'Access is Denied (#5)' error messages when they perform searches.
If you're adding users to multiple security groups at the same time, you may want to utilize this method:
Launch the WDAdmin Program (how do I access WDAdmin?)
In WDAdmin, select Edit -> Group Security
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If you need to add a user to a security group, please notify us by emailing support@trumpetinc.com.
Worldox GX4 WDU14 (Rev. 130304.1426) and higher
The "Password" Feature in WDAdmin needs to be enabled , see Enable Two Factor Authentication
Worldox GX4 WDU14 (Rev. 130304.1426) and higher
You have now Enabled Two Factor Authentication. Users will now need to add their Authentication cell numbers. Follow this guide for steps on how to set that up:
Add Authentication Cell Number for Two Factor Authentication
If your user shows inactive in the "Filed By" field in Worldox, or is not available for you to choose from when adding the user to security groups, you may need to repair or reindex your user list.
Here's how:
In the Worldox Admin program, choose "Users"
Once in the users list, select Options-> Repair
or in older versions of Worldox:
Once in the users list, select Options -> Reindex
Power User rights allow users to make global preference changes. For example, a user with Power User rights can Add Global Style Sheets, Public Find Templates and Public Quick Profile Templates.
Trumpet recommends that you have 2-3 users in your firm with these rights.
Power User rights are granted by adding the user to the Power Users security group. Here's how:
Launch the WDAdmin Program
In WDAdmin, select Security > Groups
From the left-hand window pane, single click on the Power Users security group
From the right-hand window pane, select "Add User"
Select the user you would like to grant Power User rights and click the green check mark
Click the Save icon
Please send an email to support@trumpetinc.com including the name of the person that you would like to have Power User Rights, and we will assign the person accordingly.
Note: This information is for firms that have Active Directory enabled. If you do not have Active Directory enabled, you can skip this section (What is Active Directory Integration?).
If you have enabled Worldox Advanced Security (aka Active Directory Integration):
After clicking "Save" to save your security changes, click the Sync AD button
The "Network -> Sync AD" window will open - Select all the cabinets with Active Directory security (these will be selected by default):
Click the Select button
Confirm the selection in the "Clarify Selection" window and click "Continue"
In the Network > Synch AD > Method window, select "Thorough"
Click OK
Allow the sync to run (this can take anywhere from a few seconds to a couple of hours, depending on the volume of files with Active Directory security)
Once the sync is completed, close the WDINDEX application and re-start it (in WDINDEX, select "Close Server", shut down the program, then re-launch from the "Indexer Auto Start" Desktop shortcut)
Note: Users you are adding to security groups must log off their workstations and log back in to apply the security properly. This allows the operating system to be made aware of the security adjustments. Until they do this, they may see 'Access is Denied (#5)' error messages when they perform searches.
You may wish to prevent users from deleting files and instead allow them only to select the "Move To Salvage Bin" option. This ensures that you have 90 days to recover documents that may have been inadvertently deleted (note though that after 90 days, files in the Salvage Bin are permanently deleted. To change the default purge period from 90 days, please email support@trumpetinc.com).
You can prevent all users from deleting files, or just certain users. Here we'll provide instructions for both options:
Select OK
Double-click the "Allow Delete Shredding" option to change the default setting to No, if desired
Open WDAdmin (Open WDAdmin)
Go to Edit > Group Security
Select the 'Features' radio button at the top
Scroll (or type) down to File :: Delete and select it
The second column will display who has delete permissions
Above the second column, click the 'Add Users' icon (second from the left):
Please send an email to support@trumpetinc.com outlining whether you want to prevent all users from deleting documents, or just certain users. If you'd only like certain users to have permissions to delete documents, include which users should have those permissions.
Removing Worldox from a workstation is very rarely required. In fact, Worldox doesn't provide an uninstaller or anything like that. Because Worldox integrates with many different applications, completely uninstalling it can take some work. If you find anything about this procedure that isn't complete, definitely let us know - this is a bit of a work in progress.
Other keywords: Remove, Uninstall, Uninstaller
Note: These instructions apply to a standard 'mirrored' installation of Worldox. Do NOT perform these steps on a Terminal Server. Also, make absolutely certain that the folders and files you are manipulating are on the workstation's local disks, otherwise you might wind up destroying the network installation of Worldox.
Worldox should (hopefully) be removed from your system. There *will* still be registry keys specific to Worldox, but they won't impact the normal operation of the PC.
As the Worldox administrator, you may need to know how many files a cabinet contains, how many documents are filed under particular document types, or other useful summarized information. Worldox provides you with the ability to run a Summary Report to find just such information.
To run a summary report in Worldox:
Select "OK"
Select "Search"
Note: To add and remove column headers see the knowledge book chapter: Column Headers
Note: The blue font indicates the number of documents found.
Worldox allows you to secure files on an individual basis by using Security Classifications. There are three standard security classifications:
The Custom Security Classification allows you to define rights by individual users in the firm (e.g. Mary can see the file, but George cannot, John can see the file and write to the file, but not edit the profile of the document, etc).Â
If you find yourself defining the security on files at this granular level routinely (and in the same manner), you may wish to create your own Security Classification.
To first create the classification group:
See File Level Security - Secure a File for more information on how to use this Security Classification
Please send an email to support@trumpetinc.com if you would like to set up Security Classfications and a Trumpet advisor will assist you.
WDInfo displays a comprehensive view of the current state of Worldox, including index databases and Worldox users. You can run WDInfo on any workstation that is connected to your network to display real-time continuous system monitoring.
Trumpet finds that this tool can be very valuable for administrators who are responsible for maintaining Worldox. WDInfo provides you with up-to-the-minute information on the status of the Worldox databases so that you can be immediately aware of any index-related problems, and all users currently running Worldox on their computers.
It can be launched as needed, or set to auto-launch when you log in to your computer.
WDInfo is simple and easy to install. To do so:
Navigate to X:\Worldox\wdworkstationinstall.exe (where "X" is the network drive to which Worldox is installed)
Double-click on wdworkstationinstall.exe
Select the "Start WDIndex Monitor (WDInfo) on login" checkbox:
Select "Install"
This will install WDInfo on the workstation and will ensure that WDInfo is opened when you log into Windows
The WDInfo icon will now appear in your System Tray
Navigate to X:\Worldox\WDINFO.exe (where "X" is the network drive to which Worldox is installed). Run the WDINFO executable.
To open WDInfo, simply double-click on the WDInfo icon in the System Tray:
Upon opening, the WDInfo interface will look something like this:
To close WDInfo, simply right-click on the WDInfo icon in the system tray and select "Close WDInfo"
There are three areas of the Worldox Health Screen that are important to discuss:
This area displays general information about Worldox, including which users have Worldox open.
Activation Key - This displays your Worldox activation key (license number)
Max Users - Displays the maximum number of Worldox users your license will allow to be concurrently logged into Worldox
Current Users - The total number of users that are currently logged in (and whether they are logged in using Mirrored Mode or Direct Mode)
Mirrored Users - The number of Worldox users that are currently logged in using Mirrored Mode
Direct Users - The number of Worldox users that are currently logged into Worldox directly from the network executable
Last Refreshed - The date and time the WDInfo screen was last refreshed
Refresh Rate - How frequently the WDInfo screen refreshes (automatically)
This tab displays information about the profile and text databases for your firm.
Database Name - The name of the database
Database Path - the location of the database
Last Post - Date of the last change made to the databases
Unposted Items - The number of items that have not been posted to the indexer (in other words, haven't been indexed)
Last Text Build - The date of the last text build (typically performed overnight)
Last Text Build Split - The date of the last text build for each split folder. If you have very large text databases, the Indexer may choose to "Split" those text databases by the number of records that you have in your document repository. If you have (by default) over 300,000 records, your databases will split. In order to display this information you will need to insert a column to view them.
Record Count - The number of records in the profile database
Record Count Text - The number of records in the text database
This tab displays information about the users who are running Worldox in your firm.
Use Code - This lists the Worldox users who have Worldox open
Running Worldox - This describes how the user is running Worldox (either Direct or Mirrored)
Running On - The name of the PC from which the user is accessing Worldox
Fujitsu ScanSnap scanners automatically save PDF documents to a directory when you initiate a scan. In order to ensure that a temp folder does not overfill with documents you are saving to Worldox, you may wish to have these files saved directly to Worldox rather than a temp or other folder on your network.
Note that we highly recommend using Symphony Suite for scanning to Worldox - the process is much more efficient than what is outlined below. If you would like information about Symphony, please open a ticket and let us know.
Download the install-wdscansnap.zip file from:Â http://www.wd-bespoke.com/dist/wdfree/install-wdscansnap.zip
Unzip the contents of the install-wdscansnap.zip to your desktop.
Double click the install-wdsnapscan.exe to start the installation.
Accept the license conditions and click "Next"
When prompted for the folder to install, browse to your Worldox network program folder.
Click next until you receive confirmation that the program has been installed.
Right Click on the ScanSnap icon in the system tray by your clock and choose "Scan Button Settings"
In the Application tab, select "Add"
In the Application Path field, Browse to the network location of Worldox (e.g. X:\Worldox) and select wdscansave.exe
Add a Name to the Application Name field (we suggest "Worldox") and click "OK"
Select this application in the tab Application Tab
Select "Add Profile"
In the "Add new profile" window, provide the Profile a name (we recommend "Worldox Profile")
Select "OK"
To begin testing, Close Worldox completely, then reopen.
Place a document in the scanner
Click the Scan button on your scanner.
This should open a Worldox save dialog for you to use to save the document.
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Trumpet does not recommend using CapturePerfect as a scanning interface for a number of reasons:
CapturePerfect requires specifying the Save As file path *before* the scan can occur. This makes it impossible for Worldox to properly detect that a given scan was successful. Scanning software that scans the document, *then* prompts for the destination filename is much preferred.
CapturePerfect does not always save files with the names you specify. If the user settings are not set up properly, CapturePerfect will sometimes append additional digits to the end of the filename - this prevents Worldox from knowing where the scanned document actually gets saved.
If you really, really want to use CapturePerfect, here is how to configure the workstation so CapturePerfect won't (hopefully) add additional characters to the end of the filenames it saves. Note that these steps must be taken for each user:
Close Worldox
In CapturePerfect, click Scan->Scan Batch To File
This will display the native Scan Batch to File Setting dialog
Change the Type of batch separation drop down to be 'None'
Change the Save In folder to the desktop
Type 'test' into the Filename field, then click Save
This will scan to a test.pdf file on your desktop
Delete the test.pdf file on the desktop
Launch Worldox
Perform a scan and confirm that the document appears in Worldox
By default, Scandall attempts to control naming of the output filename - this prevents Worldox from specifying the document identifier during integration, and causes saves to fail. This article describes how to configure ScandAll for proper integration with Worldox.
Note: These settings must be made for each Windows user to will use Scandall
Open Scandall
Scan->Scan Settings
UNchck the Save to file checkbox (if this is left checked, the file will get saved to random locations)
Close Worldox
Scan a document
Click Save As - this will bring up the Scand All Save As dialog
UNcheck the 'Use the name rule' checkbox:
Choose the Desktop as the Folder Name, and put 'test' in for the File Name
Click OK (this will save the file to the desktop, and will force the Use the Name Rule checkbox to be turned off for all future scans)
Launch Worldox
Scan and save a test document
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If you use Worldox Professional:
Drag and drop the file from Worldox into the BODY of your Calendar Item to attach.
NOTE: This puts a full copy of the file into the appointment. It does not allow you to use WDL links to link directly to the Worldox source file. If you need that feature then see the steps below for Cloud users.
If you use Worldox Cloud:
Email support@trumpetinc.com with the following request:
"We would like to adjust our Outlook hook integration to allow for attaching Worldox documents into Calendar items. Reference #41406"
Worldox supports initiating searches using specially formatted hyperlink URLs. This allows for very powerful integration with systems in your firm. Some examples:
Include a hyperlink in a process checklist that searches for the next checklist in a long process
Include a hyperlink in a process checklist that searches for documents needed by that process (e.g. Invoices that have status=NEEDPAY)
Include a hyperlink in a blog post to a research document that is stored in Worldox
Include a dynamic hyperlink in your CRM that searches for documents for the current contact, account, fund ID
Include a dynamic hyperlink in a spreadsheet that performs a search based on the data in the spreadsheet
Include a Search URL to Worldox using a Virtuoso button
The possibilities are really endless. If you would like to brainstorm about how to take advantage of these types of URLs, let us know!
Note: If you are a Google Chrome user, be sure to see the note at the end of this article about launching Worldox hyperlinks in Chrome
The Worldox URL format is as follows:
Where <query string> is defined below. For example, if you wished to search for a single document in Worldox, you would use the following:
A query string is made up of a series of search criteria. The criteria starts with a question mark (?) followed by a single character (e.g. ?D means 'Doc ID'). After the single character comes the details of your search term. If additional parameters are desired, an additional question mark is added, etc...
The following table defines each of the search criteria that you can specify:
Scenario: Searching for a doc id, or multiple doc ids:
Spaces separate each ID. Leading zeros are not required.
Scenario: Searching a particular cabinet(s) and certain field codes:
In those examples, the cabinet IDs are 4 and 16 because you have to add 1 to the cabinet code. Separate cabinet codes with commas. The field numbers are input how ever they are numbered in the cabinet settings (found in wdadmin). Separate field codes with spaces.
To instruct Worldox to treat a given query condition as an 'OR', put the word 'OR' at the end of the query parameter. e.g.:
This URL will search for documents that have doc ID = 12345 OR Description/Comments containing the phrase 'This is a test'. Be sure to put the OR at the end of each search term. If OR is omitted, the search term is treated as an AND.
Click on a wdox hyperlink in the body of a web page (here's a handy link that you can use: wdox://?E TEST ). When you do this, Chrome will prompt as follows:
UPDATE: It has come to our attention that older versions of Chrome will allow you to Check the 'Remember my choice' checkbox, then click 'Open'. But in newer versions, you will always receive the prompt as Chrome has removed the Remember my choice for Worldox.exe links checkbox.
If you find out how to make Chrome remember this choice, please let us know and we'll update this page (and give you credit!)
Background
URL format
Query String Details
Prefix
Data Type
Notes
?@
Find template name
Only one Template Name is allowed. The template name
must be the last parameter passed in your search string
?T
Text in file
Use boolean values to separate non-sequential words or
phrases
?E
Description or comments
Use boolean values to separate non-sequential words or
phrases.
?D
Doc ID
Use a boolean value between names. Standard DOS wild
cards are allowed (e.g. "*.DOC").
?I
Owner initials
Use "/C" to get Checked-Out files.
?C
Date created range
Single date: "mm/dd/yy".
Range of dates: ">=mm/dd/yy <=mm/dd/yy"
?U
Date updated range
Single date: "mm/dd/yy".
Range of dates: ">=mm/dd/yy <=mm/dd/yy"
?G
Profile group/Cabinet #
Profile Group ID's +1, comma separated (see wdadmin for the cabinet IDs, and then add 1 to the ID)
?1
Field 1 code
Separate multiple codes with a space, a boolean value of
"OR" is assumed. Refer to the cabinet settings in wdadmin for the field # as it may not be the order you see when you profile a document.
?2
Field 2 code
Same as Field 1 code
?3
Field 3 code
Same as Field 1 code
?4
Field 4 code
Same as Field 1 code
?5
Field 5 code
Same as Field 1 code
?6
Field 6 code
Same as Field 1 code
?7
Field 7 code
Same as Field 1 code
A few simple examples:
"OR" Operations
Google Chrome Users
Many web-based CRMs allow you to attach files to actions. Trumpet encourages you to utilize Worldox Links (or shortcuts) to the documents to ensure that you don't have documents filed in multiple locations (the Worldox document repository *and* your CRM).
To do so, in your CRM, select the "Upload" or "Browse" button.
Worldox will open the Search interface
Double click to select the file(s) and clarify your selection (Select "Continue")
Worldox will prompt you to select:
Select the "In a Worldox file list (internal use only)" radio button
Under the "Worldox List Name" you can rename the file as you would like it to appear.
Select "OK"
This will add the files to your CRM's action.
Worldox integrates very tightly with ShareFile, allowing several different levels of integration: Ad-hoc secure delivery of a small number of files, using the ShareFile add-in for Outlook along with Worldox's hook technology Full web portal publishing - multiple files for multiple recipients, using the Trumpet Publisher application and 'Send To' commands from within Worldox Full bulk document assembly, processing, auto-filing and delivery, using the Assemblage application The ShareFile add-in for Outlook provides a convenient way to securely deliver documents to others, without the overhead of attaching files to emails: If your firm uses Trumpet's standard Worldox configuration, use the Integrate Worldox With Other Applications instructions to enable the Outlook 2007!Send With ShareFile integration point (it says 'Outlook 2007', but will also work for Outlook 2010) If your firm does not use Trumpet's standard Worldox configuration, the following 'hook' definitions can be added to your system (you may want to ask your Worldox VAR about helping you with loading these definitions into your system): WDHOOK32.INI settings: [Outlook 2007!Send With ShareFile] WDHOOK.INI settings: [Outlook 2007!Send With ShareFile]Background
Details
Ad-hoc delivery of a small number of files
How To EnableTrumpet Sites
Non-Trumpet Sites
Active_Trigger=1
ModuleName=OUTLOOK
ApplicationClass=rctrl_renwnd32
PopupClass=#32770
PopupTitle=Open
Process_Type=1
MessageID=71
ApplicationName=Outlook
Title=Outlook 2007-2010 - Attach File(s) With ShareFile
;TestIfOpen=0
NotForEdit=1
AfterPath=\n\w\w\w
Macro=\vf\n
CancelMacro=\c
MaxLen=8092
Attach=1
Quotes=1
[Outlook 2007!Send With ShareFile Loop]
MaxFiles=255
;Separator=;
To disable Outlook for individual users, we'd recommend the following:
Go into the user's Outlook, File > Options > Add-ins, and disable the Worldox add-in.
Additionally, in personal .INI file:
[Email]
Init=0
[Debug]
Outlook=0
The Worldox executable is mirrored from the cloud to the workstations' local disks and launched from the local disk.
Hosted Exchange
If you are running hosted Exchange, you must run Outlook in cached mode.
Note: For small sites, a workstation OS can be used, but is not recommended - please see this article if you are considering a workstation OS for the file server.
Note: Nothing actually runs on this server, so a fully Windows compliance NAS device is acceptable.
Note: If your site uses High Availability Cluster locking, please consult with Trumpet support (support@trumpetinc.com)
Application Server — stores a master copy of the Worldox application and global configuration files, a master copy of the Virtuoso application, and a master copy of the Symphony Profiler application. Executables are never launched on or registered on the application server itself – it is just used for storage of the application and configuration files. All installation is performed via a network share from the Indexer PC. Typically the application server uses the same hardware as the file server, but the two can be on different hardware.
same requirements as File Server (and is frequently the exact same computer as the File Server)
must be backed up
Indexer PC — runs the WDIndex application (or the "Indexer software"), which performs near real-time processing to ensure that the index files are kept up-to-date. WDIndex also runs nightly background maintenance. In addition, if applicable, the Symphony OCR and Symphony Profiler Processor software are installed on and run from the Indexer PC. This workstation needs to remain logged on 24/7 unless the Worldox and Symphony software has been installed to run as a service. It is *highly* recommended that the Indexer PC be dedicated for this purpose, and not used for any other day-to-day operations. Trumpet performs most configuration work from the Indexer PC.
Processor: Core 2 Duo (or higher). Faster processors as well as Dual-Core Processor will provide max performance.
Operating System*: Microsoft Windows 7, 8 or 10 (Home version O/S's not supported). If running on a Server O/S, must be Windows Server 2008 or newer.
Memory: 2GB of RAM minimum (4GB recommended)
Operating System: Microsoft Windows 7, 8,10 (XP is not supported)
Network connection: 100 Mbps connected directly to your network backbone. (1 Gbps recommended.)
Free Local Disk Space: At least 50% of the disk size of the documents being indexed.
Software:
Adobe reader or comparable PDF reader recommended
If email indexing is desired, or if Symphony OCR is to process attachments to emails, a full installation of 32-bit Microsoft Outlook Mail client needs to be installed (no email address needs to be configured). Fully launching Outlook will install the required DLLs.
Highly recommend disabling Windows updates and handling those manually on a periodic basis
Note: The indexer workstation can be a Virtual Machine, and this may be a nice option for your firm. If you do choose to use a VM as your Indexer, be sure to verify that the VMWARE Disk drive Removal policy is set to "Quick removal" — Failure to do so can result in a failed rebuild.
Professional User Workstations — the Worldox, Virtuoso and Symphony Profiler Workstation executables are mirrored from the application server to the workstations' local disks and then launched from the local disk.
Processor: Core 2 Duo (or higher)
Operating System: Windows 7, 8 or 10 (Home version O/S's not supported)
Memory: Min 2 Gig of RAM or higher. 4 Gig recommended for Win 7 and 8
Office and Adobe Compatibility:
MS Office 2007 through 2019 - 32-bit versions of full installs (Click-To-Run or trusted app installs and 64-bit versions are not supported)
Integration with Adobe Acrobat 8.0 or higher is supported (versions 7 and below of Acrobat are not supported)
Integration with Adobe Reader 9.0 or higher is supported (versions 8 and below of Reader are not supported)
Acrobat DC Full and Reader
Network Infrastructure
100 Mbps, low latency connection between all systems
Please note that WAN connectivity (via mapped drives) is not recommended (Terminal Services or remote desktop based remote connectivity is fine)
Networking based on domain membership is recommended (i.e. with a domain controller and workstations connected to the domain). Peer-to-peer networking is not recommended except for very small sites (i.e. one or two computers)
All servers and workstations must belong to the same domain (or workgroup)
If you are running hosted Exchange, you must run Outlook in cached mode.
IMPORTANT: If you are planning a server migration, please be sure to coordinate with Trumpet in advance. We do nearly 100 server migrations per year, and have a very well defined process for ensuring they go smoothly.
Note: For small sites, a workstation OS can be used, but is not recommended - please see this article if you are considering a workstation OS for the file server.
Note: Nothing actually runs on this server, so a fully Windows compliance NAS device is acceptable.
Note: If your site uses High Availability Cluster locking, please consult with Trumpet support (support@trumpetinc.com)
Application Server — stores a master copy of the Worldox application and global configuration files, a master copy of the Virtuoso application, and a master copy of the Symphony Profiler application. Executables are never launched on or registered on the application server itself – it is just used for storage of the application and configuration files. All installation is performed via a network share from the Indexer PC. Typically the application server uses the same hardware as the file server, but the two can be on different hardware.
same requirements as File Server (and is frequently the exact same computer as the File Server)
must be backed up
Indexer PC — runs the WDIndex application (or the "Indexer software"), which performs near real-time processing to ensure that the index files are kept up-to-date. WDIndex also runs nightly background maintenance. In addition, if applicable, the Symphony OCR and Symphony Profiler Processor software are installed on and run from the Indexer PC. This workstation needs to remain logged on 24/7 unless the Worldox and Symphony software has been installed to run as a service. It is *highly* recommended that the Indexer PC be dedicated for this purpose, and not used for any other day-to-day operations. Trumpet performs most configuration work from the Indexer PC.
Processor: Core 2 Duo (or higher). Faster processors as well as Dual-Core Processor will provide max performance.
Operating System*: Microsoft Windows 7, 8 or 10 (Home version O/S's not supported). If running on a Server O/S, must be Windows Server 2008 or newer.
Memory: 2GB of RAM minimum (4GB recommended)
Operating System: Microsoft Windows 7, 8,10 (XP is not supported)
Network connection: 100 Mbps connected directly to your network backbone. (1 Gbps recommended.)
Free Local Disk Space: At least 50% of the disk size of the documents being indexed.
Software:
Adobe reader or comparable PDF reader recommended
If email indexing is desired, or if Symphony OCR is to process attachments to emails, a full installation of 32-bit Microsoft Outlook Mail client needs to be installed (no email address needs to be configured). Fully launching Outlook will install the required DLLs.
Highly recommend disabling Windows updates and handling those manually on a periodic basis
Note: The indexer workstation can be a Virtual Machine, and this may be a nice option for your firm. If you do choose to use a VM as your Indexer, be sure to verify that the VMWARE Disk drive Removal policy is set to "Quick removal" — Failure to do so can result in a failed rebuild.
Professional User Workstations — the Worldox, Virtuoso and Symphony Profiler Workstation executables are mirrored from the application server to the workstations' local disks and then launched from the local disk.
Processor: Core 2 Duo (or higher)
Operating System: Windows 7, 8 or 10 (Home version O/S's not supported)
Memory: Min 2 Gig of RAM or higher. 4 Gig recommended for Win 7 and 8
Office and Adobe Compatibility:
MS Office 2007 through 2019 - 32-bit versions of full installs (Click-To-Run or trusted app installs and 64-bit versions are not supported)
Integration with Adobe Acrobat 8.0 or higher is supported (versions 7 and below of Acrobat are not supported)
Integration with Adobe Reader 9.0 or higher is supported (versions 8 and below of Reader are not supported)
Acrobat DC Full and Reader
Network Infrastructure
100 Mbps, low latency connection between all systems
Please note that WAN connectivity (via mapped drives) is not recommended (Terminal Services or remote desktop based remote connectivity is fine)
Networking based on domain membership is recommended (i.e. with a domain controller and workstations connected to the domain). Peer-to-peer networking is not recommended except for very small sites (i.e. one or two computers)
All servers and workstations must belong to the same domain (or workgroup)
If you are running hosted Exchange, you must run Outlook in cached mode.
IMPORTANT: If you are planning a server migration, please be sure to coordinate with Trumpet in advance. We do nearly 100 server migrations per year, and have a very well defined process for ensuring they go smoothly.
Worldox Web 3.0 and New Email Engine System Requirements
Both Worldox Web 3.0 and the new Email Engine require at least the GX4 WDU14 release. WDU15 was posted in October, though, so you may wish to update Worldox to the latest revision before adding these new products.
These are the system
requirements you need to have in place in order to be able to install these
components:
Note: The "Home" versions of Windows are not supported
*Email Service Workstation Agent*:
*It is not required that the
new Email Agent be installed at all. It is an add-on that can be installed
whenever the customer is ready, if ever.
*
While Worldox Web will be free of charge for Worldox Professional and Enterprise customers who install it on premises and for Worldox Cloud customers, Worldox Professional and Enterprise customers who prefer that Worldox host Worldox Web will still be offered the Worldox Connect bundle that includes Hosted Worldox Web at the current cost.
We have had people reaching out looking to gather some more information on what features are available in Worldox Web 3.0.
Here is the list of available features as of 11/02/2020
Prior to February 2011, Worldox would be installed to the Terminal Server running in non-mirrored mode (i.e. launching Worldox directly from the network share that holds the Worldox executable templates). This strategy has several significant problems, including preventing Worldox upgrades from being applied without logging all Terminal Server users out of Windows.
In February of 2011, Worldox introduced a new Terminal Server deployment mode. With this new capability, Worldox is installed to the Terminal Server using the WDWorkstationInstall application, but the Terminal Server installation type is selected. Once this has been done, users of the terminal server will run Worldox mirrored - but the mirror is performed on a per-user basis. Instead of storing the Worldox mirror files in C:\worldox, they are stored in a sub-folder of %appdata%\Worldox.
If the shortcut being used to launch Worldox on the Terminal Server points to an executable named Worldox.exe, the site is launching in non-mirrored mode. It is strongly recommended to switch over to the new Terminal Server deployment method. Here's how:
Make sure that they are running Worldox code dated after 2/23/2011 (Help->About will give you the date)
Re-run WDWorkstationInstall on the Terminal Server, and choose the Terminal Server installation option.
Tip: This can be done without kicking any users out of Worldox or Windows - over the next day or so, users will move over to the new mirrored mode operation as they close and re-launch WorldoxNote: If you have configured Startup shortcuts on the Terminal Server, these will need to be replaced with the desktop shortcut (or Start->All Programs->Worldox shortcut) created by WDWorkstationInstall. The target of the shortcut on the Terminal Server will be X:\Worldox\WDMirror.exe (X: may be different for your site).
Often times, users of a document management system find that they would like to access or work with their documents while they are on the road. Worldox provides several methods for working remotely:
Worldox GX4 Enterprise: The full Worldox experience, adapted for multi-office and/or remote-access environments
Worldox GX4 Cloud: The full Worldox experience, on the cloud
Worldox\Web Mobile: Ideal for road warriors who want to have access to their documents on their iPads and smart phones while traveling
Remote Desktop / Terminal Services: For remote users who have high speed Internet access, and don't need to scan many documents while remote
Remote scanning using Symphony Profiler Reservation system in conjunction with Terminal Services and/or WAN
Direct launch via Wide Area Network over Virtual Private Network (WAN over VPN): For remote users who need to be able to check out a number of documents, work on them, then check them back in. This approach is not generally recommended.
Offline mode: Ideal for road warriors who want to have access to their documents on their laptops while traveling
This page outlines each of these methods, as well as the advantages and disadvantages of each:
This is Worldox adapted for multi-office, remote-access environments. Worldox Enterprise features an add-on server component that allows fast connectivity from on-site desktops, remote offices and out-of-office machines (e.g., your home PC or laptop). It centralizes document storage and indexing in your data center, behind your firewall. This solution is NOT browser-based. End users receive the full Worldox application delivered to their desktops via Microsoft published application technology. Worldox interacts seamlessly with locally installed applications. It looks and feels exactly the same as the Professional version.
This solution is ideal for you if you have a centralized document set accessed by remote offices and remote users, and are NOT using a terminal server or Citrix remote deployment model. The Enterprise and Professional model can be combined as a mixed environment to fit your desired approach to accessibility.
For more information on Worldox Enterprise, visit:
This is a cloud-based version of the Worldox document management system. Like GX4 Enterprise, this version is adapted for a multi-office, remote access environment, featuring that add-on server component mentioned above. However, with the Cloud version, all of your firm's documents, and the Worldox software, are hosted off-site at one of World Software Corporation's secure/redundant data centers. This solution is NOT browser-based. End users receive the full Worldox application delivered to their desktops via Microsoft published application technology, with the Worldox WDSAAS architecture. Worldox interacts seamlessly with locally installed applications. It looks and feels exactly the same as the Professional desktop version.
Another key difference from other cloud-based document management systems is that only Worldox and Worldox managed files are hosted off-site. You provide the other applications locally.
This "Software as a Service" solution is ideal for you if you want your document management system and documents stored and backed up in top-tier data centers without the cost or effort of managing your own hardware.
For more information on Worldox Cloud, visit:
Worldox/Web Mobile is an enhancement to Worldox that allows users to access and send files from mobile devices such as the iPad and most smart phones. When users connect from their mobile device, Worldox/Web Mobile presents a simple, scaled-down interface that can:
Access, review, and forward e-mail or e-mail attachments
Search for and review files in Worldox
Review the profile information of a file
For more information on Worldox WebMobile, visit:
This option encompasses both Microsoft's remote desktop technology and other remote control solutions such as Gotomypc, Laplink, PC Anywhere, etc.
In this mode, users connect to their workstations (or to a virtual terminal services workstation) and work with Worldox as they normally would. Documents can be viewed, opened and modified in the remote session, and new documents can be created. The caveat is that all work must be performed INSIDE the remote session. If the user creates a document on their local workstation, then they won't be able to save it into Worldox without the cumbersome process of transferring the file, then moving it into Worldox using DropZone.
If you have remote employees, then a remote desktop solution is most likely the solution for you. The only exceptions are if the employee can not work entirely inside the remote session.
If a remote user needs to perform incidental (i.e. low volume) scanning in a remote desktop environment, they can scan locally, save to the user's desktop, then use a file transfer (or shared local drive in Terminal Services) to transfer the file to the home office. Once the file is at the remote office, it can be dragged onto the Worldox WorkZone icon to file it.
Note that moving large (or many) documents over a slow VPN connection can take some time, so this option is only suitable for very low volume scanning. If you are going to be scanning a large number of documents, then using the Symphony Profiler or WAN with off-line mode and synchronization options (described below) are far superior options.
Symphony Profiler is an add-on application to Worldox that enables employees who have detailed knowledge of how a document should be filed to make a "reservation" for a document using a barcode cover sheet. Documents can then be scanned in batch, and the Symphony Profiler will take care of automatically filing the documents to Worldox in the background.
Symphony Profiler allows for a number of interesting workflows, including several remote scanning workflows. For remote scanning, the user that obtains the reservation (the 'Filer') can also be the user that performs the remote scanning (the 'Scanner') - or the remote site can have another user fulfill the Scanner role. A process for remote scanning using Symphony Profiler is:
Filer fills in a Worldox index card inside the Terminal Services session and types in the reservation ID from a cover sheet. This process is repeated for all documents that need scanning.
Scanner scans the document on their local system and saves to a local folder that is also made available to the network (e.g. via WAN connection, periodic file transfer/synchronization scripts or any other mechanism). This save is very fast because it is a local save.
Symphony Profiler pulls the scanned file (over the WAN connection) from its location at the remote site, breaks the file apart at each cover sheet, and fulfills the reservations in the live Worldox system
The scanned document is now available for access by any user in the Terminal Services session or the home office.
The above is one way of leveraging Symphony Profiler to remove the slow WAN connection from the scanner operator's workflow. There are other configurations/techniques that we can discuss with you if your remote access technologies don't align with the above assumptions, and Symphony Profiler is a good choice if you are considering a centralized or partially centralized scanning workflow - please ask!
A wide area network creates the exact same network drives on your remote workstations as you have on your internal local area network (LAN).
Note: VPN connections tend to have significantly higher latency (round trip time) than regular network connections. Unless you have a VPN that has been explicitly designed for low latency, we strongly recommend that you not use this approach for working remotely. Please consider a remote desktop type solution instead.
If you have a Wide Area Network, then Worldox can work as it normally does - but slower (and in many cases much, much slower) because of the network speed of the remote connection. Because the workstation operates exactly as if it were connected to your LAN, the user can perform any task that they would normally be able to. This includes scanning and filing on the remote workstation.
Worldox has several features that help overcome the speed differences between a workstation running on a WAN and one running on a LAN:
The first installation of Worldox on the remote workstation can take a bit of time (~15 minutes). During this process, Worldox copies all of it's files to the local workstation. From that point forward, whenever Worldox is launched, it copies down only changed files.
Launch times for Worldox running on a WAN are typically 10-15 seconds.
If you do not already have a WAN set up, and you wish to use this option, please contact your system administrator to ask about what it would take. Configuring virtual private networks is a technical specialty, so if your system administrator does not have direct experience setting it up, we recommend that you contract with someone who does have experience.
Worldox can store documents in what is called a "local mirror". This local mirror is a partial representation of the full document repository on the file server. Users can work with documents in the local mirror when they are disconnected from the network (and can even add new documents and make changes to existing documents).
When the user connects to the network again, Worldox will notify them that they have changed documents, and asks if they wish to copy those changes back to the server.
Users can explicitly copy documents to their local mirror, or they can check the documents out. If a document is checked out, then it can not be modified by any other user until it is checked back in (users can still view, copy and open documents checked out as read-only). Checking documents out is useful if the user is certain that they will be working on a given document, and wants to ensure that no one else will make changes.
If you have (or are considering) a remote connectivity architecture that is not described above, please let us know and we can discuss how Worldox will work in your environment.
The recommended infrastructure arrangement for Worldox deployments is to have the file server that hosts the docvault and Worldox application files use a true server operating system (e.g. Windows Server 2008, 2003, etc...), and use standard domain connected workstations.
In some cases (usually for very small firms), it may be desirable to use a non-server operating system and/or a peer-to-peer network instead. Please note that this configuration is not recommended.
If you are using a workstation operating system to host the file server, you MUST set the following registry key. Failing to do so will result in unreliably connectivity between your indexer PC and the file server:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\lanmanserver\parameters
set the autodisconnect value to hex ffffffff
After making the change, reboot the 'server'
You can also read the Microsoft Knowledge Article on this setting and how it works.
To determine the type of Worldox installation you are running:
When saving a file from Internet Explorer, the Worldox "index card" (hook integration) does not launch.
When Worldox integrates with a Save As dialog, it must know the type of the file that is being saved. When the user clicks OK on the Worldox Save dialog, Worldox builds the full path (including the file extension) that the native application should save to.
For most Save As dialogs, this works just fine. If you save from Word, for example, the list of file types is known ahead of time. Worldox can provide you with that list in the Save As Type drop down list. For other Save As dialogs (Internet Explorer's download Save As dialog, for example), the file type is not known to Worldox. Without being able to reliably determine the file type, Worldox is unable to build the full path of the file that should be saved.
Because of this limitation, it is not possible to hook certain Save As dialogs, including:
Note: This limitation is for the particular dialog listed. Other dialogs in the application can (and often are) hooked properly.
For more information related to Worldox hook integration, see Integrating Worldox with Additional Applications
Save the file to your desktop, then drag and drop the file into Workzone.
Note: For more information about Workzone, please refer to the following Knowledge Base article: Workzone.
Worldox Professional licensing is based on concurrent users, meaning, "the number of instances of Worldox that can be open at the same time."
In other words, Worldox can be installed on an unlimited number of workstations. However, your license limits the number of users that can actually run Worldox at the same time. For example: if you have a ten user concurrent license, only ten instances of Worldox can launch simultaneously. If an eleventh user tries to open Worldox, they will receive a warning that all licenses are in use.
Concurrent licensing in Worldox is managed by the application itself and does not require any administration by the user.
If you would like to purchase additional licenses, please email support@trumpetinc.com.
If you are receiving a warning that all licenses are in use and would like to determine which users are logged in, please visit Determining How Many Users are Logged In.
Note: You must have Worldox open to both save and search for documents in the Worldox document repository.
Note: The Indexer workstation and the software running on the Indexer workstation do not require a Worldox license.
IMPORTANT: If you are running Worldox on a Terminal Server, you must close out Worldox completely (Right click on Worldox icon in System Tray and select "Close Worldox") in the Terminal Server session or you will consume two licenses.
Worldox Cloud licensing is based on named user. Each employee that will need access to Worldox (either to save OR retrieve files) will require a license. It's important for compliance purposes that users do not "share" a license.
If you would like to purchase additional licenses, please email operations@trumpetinc.com
Note: You must have Worldox open to both save and search for documents in the Worldox document repository.
If you are getting a notification that the maximum number of Worldox users are logged in, and this doesn't sound right to you, chances are you have a user that was left logged in on the Indexer workstation, conference room or other "non-user" workstation. Check around the office to ensure that Worldox is shut down on all worsktations that do not need to consume a license.
If you're not able to track down the extra user, use WDInfo to see which users are logged in (for information on WDInfo, visit, WD Health and Monitoring System to run the WDInfo tool, and Understanding the WDInfo Information Presented for information on reading the tool)
When a document is filed to Worldox, the file is actually stored to your file server, in a document repository folder called "Docvault".
If a firm has basic Worldox security enabled, restrictions are placed on who has access to what areas of Worldox - so that certain users may not be able to file to or retrieve from certain areas *within* Worldox. However, the user could manually navigate into the document repository via Windows Explorer and still access the documents.
Active Directory integration, also referred to as Worldox Advanced Security, pushes the basic Worldox security model into your Windows document repository. This effectively prevents users from circumventing Worldox security and accessing restricted files through the file server.
Worldox has a two-tier security enforcement model. The first tier consists of enforcement inside the Worldox application itself (Trumpet handles this). The second tier involves pushing the behavior of the Worldox security model into the NTFS security on the file system (your System Administrator will need to handle this). When the second tier is enforced, the Worldox Indexer is responsible for interpreting the Worldox security requirements and pushing those settings into NTFS. It does so by integrating with the Active Directory of the site.
The overall approach involves the following components:
File Server - stores the document repository (also called the 'DocVault') and enforced NTFS security
Domain Controller - runs Active Directory, which manages Users and Groups that Worldox will use to enforce NTFS security
Indexer PC - performs background processing to create necessary Active Directory groups, adjust membership of those groups, and to push security for those groups into NTFS for the appropriate folders and files
Please contact Trumpet at support@trumpetinc.com. We'll send you a quick punch list for your System Administrator to complete, to prepare your server for Active Directory. Once this is complete, Trumpet will log into your Indexer to apply the Active Directory settings to Worldox.
To find all files in Worldox that have File Level Security applied:
Note: This will only return a search for secured documents that you have access to. It won't, of course, return documents that you are secured from accessing.
In particular we like the Fujitsu fi-7160 model. It scans 40 pages per minute for single-sided copies and has a 50-page document feeder, at 300 dpi. It can also scan double-sided (which is a must). You can find it for about $950 to $1000 from a reliable vendor. This scanner cannot be networked.
Here's a link from which you may access the specification sheet and the operating manual for the Fujitsu fi-7160 model, as well as a list of distributors:
http://www.fujitsu.com/us/services/computing/peripherals/scanners/workgroup/fi-7160.html
There are other Fujitsu scanners that scan at a higher speed but are considerably more expensive. We find the model recommended above to be adequate to meet the needs of daily workflow. Here is a higher-end model for your reference if interested:
Fujitsu fi-7180: 50 pages in the doc feeder, scans 60ppm, 300 dpi; this scanner has a flatbed option:http://www.fujitsu.com/us/products/computing/peripheral/scanners/fi/departmental/fi7180/index.html
If physical space is an issue for your firm, and you'd like a scanner that multiple people can use, you might want to consider purchasing a network scanner. We recommend the Fujitsu N7100.
This model features a large touch screen, keyboard, and is smaller than many of its competitors. It scans at a rate of 25 pages/minute, and can be configured to scan at resolutions of 150, 200, 300, and 600 dpi (dots per inch). The automatic document feeder holds 50 pages at a time.
More specs and information can be found at: http://www.fujitsu.com/us/products/computing/peripheral/scanners/fi/network/n7100/index.html
Network scanners work great with Symphony Profiler as each person doesn't need a dedicated scanner to do their work.
If you have low volume (30-50 pages per day), the Fujitsu ScanSnap iX500 model works very well: https://www.fujitsu.com/us/products/computing/peripheral/scanners/scansnap/ix1500/
Don't be cheap, though - if you scanning a reasonable amount of paper each day/week, buy the Fujitsu fi-5530C (discussed above).
Note for hosted/remote scanning users: You should check with your IT provider to make sure that a given personal scanner will work in your environment. Some hosted environments don't support ad-hoc scanning with non-TWAIN scanners. Symphony Profiler *does* support non-TWAIN scanners (even if your hosting environment does not), and is the recommended solution for remote scanning as well as any high volume scanning.
If you do not expect to be scanning odd pieces of paper (e.g., receipts, pages from books) often, you may be interested in purchasing an additional, inexpensive flatbed scanner. One popular model is the Xerox X7600i:
http://www.xeroxscanners.com/en/us/products/item.asp?PN=X7600i
It's about $75 and is considerably slower in comparison to the Fujitsu but should meet the infrequent need of scanning on a flatbed.
If on the other hand, you think you will have a frequent need for the flatbed feature, then consider the premier Fujitsu model that comes with the flatbed. As mentioned, it is considerably more expensive than the recommended Fujitsu model or the $75 for a separate inexpensive flatbed scanner, so you need to consider how often you would use this functionality in your purchasing decision.
Remember, Worldox does not integrate with the scanner itself. Rather, it integrates with the scanning software. Most scanners ship with the latest version of Adobe Acrobat. Worldox integrates with all versions of Adobe Acrobat, however Trumpet strongly recommends against scanning using Acrobat version 8. Adobe made changes to the *workflow* of scanning in Acrobat 8, to the point where it is inefficient and cumbersome. Therefore, if you are already using Acrobat 8, we strongly recommend purchasing the upgrade to the newest version of Adobe Acrobat (typically $99 for the upgrade).
Interesting note from a user with Worldox Web Mobile and an iPhone — One user reported that an app called Turboscan in the Apple App Store allowed them to photograph a document, convert to PDF and upload to Worldox via the Worldox iPhone app. (This is not an endorsement from Trumpet — Just a recommendation that we are passing along).
Trumpet recommends that scanners have the following settings:
- 300 DPI
- Black and White (if you choose to use auto-color detection, be sure the users understand that color scans -even if it's just a small amount of color on an otherwise B&W sheet) will consume far more disk space than B&W.
- Turn OCR *off* (Performing OCR during scanning drastically reduces throughput. OCR is best performed as a back end process)
The following features are okay to enable (but are not mandatory):
- Deskew
- Blank page dropout
- Auto-orient
Trumpet recommends scanning using the PDF file format. PDF is a much more robust file format.
TIFF is an image-only format. The specification for TIFF is owned and maintained by Adobe - but there haven't been any advances to the format in many years. In addition, there are a lot of 'optional' features in the TIFF format, and because there isn't a standard TIFF viewer, support for these features is spotty at best. There are some very basic compression algorithms, for example, that are supported by most TIFF viewers. But as soon as you step even a little outside of the norm, it can get really tricky.
PDF has the following significant benefits:
It is not an image-only format. It also has provisions for high quality rendering (as opposed to just bitmap presentation). This allows for an OCRed text overlay, etc.
It has a very well known, well publicized and freely available default reader implementation (Adobe Reader). This is very well maintained, and is available for all operating systems, and in fact, ships with almost every new computer
It is a specification that continues to add new and innovative features (better compression algorithms are one example)
It captures much more than just simple image-per-page data (TIFF captures one image per page - that's it). For example, PDF allows for markup, embedding of tags, building of hyperlinks and bookmark navigation trees
PDF allows for encryption
Worldox does support TIFF formats (the internal Worldox viewer is actually quite good at rendering TIFF files), but if a firm does not use Symphony OCR (Symphony OCR converts TIFF images into PDF as part of the OCR process), they'll want to convert TIFF files to PDFs before emailing to a client so the client can easily read, save and manipulate the file as needed. Attach Plus (www.attachplus.com) is a great tool for converting email attachments to PDF on-the-fly.
From time to time, you may have a client couple that gets divorced. Many folks ask how to handle the situation as it pertains to the documents already filed in Worldox.
First, determine which of the two individuals makes the most sense to keep the current code. In the example below, John & Mary Barnes are a married couple. If John and Mary are getting divorced, I would keep the client code BARNJO1 for John and add a new client for Mary because the code here indicates the first four digits of the last name, the first two of the first name,and then a unique number.
For instructions on adding a client code see: Add a New Client
Now that you have added the new client, you'll want to add the accounts and/or insurance policies that are applicable to that client.
For instructions on adding accounts see: Add a New Account
Note: To ensure that you add the account codes using the same convention as they were under the married couple, you may want to export the list of account numbers to a .csv file and copy and paste from this excel file. To export the list of client names see: Exporting a Code Table List to CSV or Excel
Once the new accounts are added, you will want to move the documents filed under the combined client to the newly added client code. To do so, find the documents you wish to move
Note: Select the combined client code, and then select all account numbers/policies that you added to the new client code), then Move the files. See: Move Files in Bulk. In this instance, you will want to move the documents from the combined code to the new code.
You will also want to make a determination as to which non-account related documents you may wish to move to the new client. For example, you may want to move the client's wills, trusts, etc. Other firms opt to make a copy of all the non-account related documents to place in in the new client's client folder so that they have those available under both parties.
Once you have moved / copied all the documents you wish to move / copy, you should clean up your code look up tables by deleting the new clients account numbers/insurance policies from the combined client code.
Finally, you will want to update the description of the combined client code to reference only the individual who is keeping the code. See: Edit a Description
From time to time, you may need to combine two client's documents under a single household. For example, two of your clients may get married, or perhaps you have added the husband as a client, and another person in your firm adds the wife as a client.
Determine which code should be used going forward. Either of the codes is fine, however, most frequently, firms opt to use the male's code for the head of house. (This example references keeping the husband's code.)
Edit the husband's code descriptions to include the wife. For information on editing descriptions in the code look up table, see: Edit Descriptions.
Now you'll want to add the wife's account numbers and / or insurance policies to the husband's code.
Note: It is very important that you add the codes to be exactly the same as they were under the old client. I recommend exporting the list of account codes to a .csv file (here are instructions: Export to .csv File) and copying and pasting as you add the values. For instructions on adding account codes / insurance codes see: Adding Values
Once the accounts are added, you will want to move the documents filed under the wife's code to the husband's code:
Do a global search for all documents filed under the wife's code.
Sort the list of documents by Cabinet (to add "Cabinet" to your search results list see: Add a Column to your Column Headers)
Select all the files in one cabinet, and select "Edit Profile"
Edit the client code to the husband's code leaving an asterisk in all the other fields
Select OK
Repeat these steps for each of the remaining cabinets in your search results lists.
Worldox utilizes the "Filed By" field as a part of the document profile for nearly every cabinet created by and installed by Trumpet. The Filed By field is simply a pointer to the Worldox User list. Therefore when a user name changes you should be careful with how to process this to ensure that you don't orphan any documents.
You have two options when a user's name changes.
The first option is to deactivate the user's former user code in Worldox and add a new user code for their new name.
Here are instructions for deactivating a user: Deactivating a User
Here are instructions for adding a new user: Adding a User
Implications:
If you opt for this method, the documents that were filed by the user prior to the change will have the "Filed By" assigned as the old user. You can search for documents Filed By an Inactive User by selecting the "Filed by" Field and choosing the "Show All" or "Inactive Only" options in Filed By menu.
If you want to edit the Filed By to have the User's new Code, you can follow the procedure for Editing Codes found here: Edit Codes
You'll want to do this in every cabinet that has the Filed By Field.
The second option is to simply update the "Display" name and not the user code while utilizing a login name for their new Windows username. To do this:
Implications:
For Worldox there are none, just a philosophical change that says that the code doesn't match the name.
In Worldox, the process for moving multiple files from one cabinet to another is simple.
A bulk move can be completed in the following steps:
Select the files you wish to move
Right-click on one of those files
Select "Move"
Clarify the selection and then click "Continue"
Select the cabinet that you wish to move the files to.
File out the index card
Note: If you wish to keep the field same from the old location when it is moved to the new one, place an * in the field to copy it from source (see image below)
This will then move the files to their new location in Worldox and you should received the following confirmation:
For the most part, Trumpet will assist you with troubleshooting, training and configuring the software that you've purchased from us (e.g. Worldox, Virtuoso, Symphony Suite).
This may mean pointing you to a knowledge book article that describes your problem in detail or it may involve us logging in with you to resolve your issues.
In some instances, we may need assistance from your system administrator in troubleshooting network related items and we will be happy to partner with them to help resolve your problems particularly when they involve items that may be network related (e.g. routine server disconnects, hardware issues, etc). Your system administrator remains responsible for maintaining the overall health of your network and workstations including your Indexer workstation.
You may have a situation where you've added an account number to the wrong client, or perhaps you have a situation where a child's account is saved under a parent's household, but the child becomes an adult and therefore needs a household of their own.
Here's how to handle that situation:
Create a New Client Code (if applicable). For instructions on creating a new client code, visit: http://support.trumpetinc.com/index.php?pg=kb.page&id=1483
Add the account number to the appropriate client code. For instructions on adding an account to the client, visit: http://support.trumpetinc.com/index.php?pg=kb.page&id=1484
Do a search in Worldox for all documents that pertain to the account number you wish to move
Select Ctrl + A on your keyboard to select all the documents
Select Edit -> Profile
Select the New Client Code and the New Account Code, leaving the asterisk in ALL of the other fields (use the drop down arrow to select the asterisk manually, if not already selected. Do this for any field you are not intentionally changing)
Select "OK"
This will move the documents from the old client to the new client
When viewing a PDF in a web browser, there is no option to save from Adobe Acrobat (or Reader) X into Worldox.
There are several reasons for this happening and it is also best to work through the following instructions: "Unable to save from Acrobat X or Adobe Reader X to Worldox" and "Worldox integration with Internet Explorer 7 or above does not work." Another thing to be aware of is the floating toolbar that appears at the bottom of the browser window.
On the floating toolbar select the acrobat icon
This will load the Adobe Acrobat Toolbar (Highlighted in the red square)
Select Tools
Click "Saves a PDF to Worldox"
Within the "Save As" dialog in Worldox, enter the information for the document and save.
Many users wish to store some or all of their Outlook emails in Worldox - including those that they send from their mobile devices or smart phones. Worldox only interacts with local instances of Outlook and Sent Email integration will *not* work within your mobile device.
The first solution is to Cc or Bcc yourself on the email. This will effectively place the email in your Outlook Inbox, where you can use the "Worldox Copy" and "Worldox Move" features to file the emails to Worldox.
The second solution is to set up your mobile device as an ActiveSynch connection (you or your system administrator will be responsible for doing this). Once the ActiveSynch is established, the email you send and receive from your mobile device will be included in your Sent and Inbox folders in Outlook. From these locations you can use the Worldox Copy and Move features to file the emails to Worldox.
In Worldox, use the following process to configure the default directory:
Anti-virus software constantly monitors all your data. Virus software is often set to maximum protection by default, which can dramatically slow Worldox tasks or worse. Here’s a guide to configuring anti-virus software for a balance of performance and protection.
Worldox can develop performance problems if anti-virus software is not properly configured. If you experience any of these symptoms:
Anti-virus settings may be the problem.
Performance problems can result from a variety of different conditions or conflicts. This article discusses how you can configure the anti-virus software package at your site for best performance with Worldox.
Worldox, like any Document Management System (DMS), is a database program. It opens, reads, and writes to large numbers of files during normal operation. Your anti-virus software constantly monitors all your data. In so doing, it can slow down your DMS. Optimal configuration of your anti-virus software is essential for efficient operation of your DMS.
Anti-virus software
Your anti-virus software shadows the processes of file opening, reading, and writing. It checks that the contents of files are all right, and confirms that files are virus-free.
Virus software is typically set to maximum protection by default. Such a setup is excessive in certain installations. It can degrade the performance of Worldox and other software on your system. It’s overkill when your virus software scans each file as it is opened to see if it has the potential to be destructive. Anti-virus software needs to be re-configured so that there is a balance between necessary protection and acceptable performance.
Your anti-virus software must be optimized. To improve the performance of Worldox, configure your anti-virus software so that Worldox databases are ignored. Once you do this, your Worldox system will immediately speed up. Once you reduce anti-virus overload, your data will still be secure; the difference is that Worldox will be able to work for you at full speed.
This process of optimization does not mean that Worldox is completely overlooked in the search for viruses. You can set your anti-virus software to scan any and all files on a regular basis, at times of the day or night when traffic on your network is comparatively light. We’ll explain how you can configure your anti-virus software so as to accomplish these goals:
These are general guidelines that you can use in conjunction with your anti-virus software provider.
Types of exclusions
By “exclusion,†we mean the identification of files that should not be scanned for viruses during normal working hours. You can prevent your anti-virus software from processing files that you designate. There are two ways to do this:
Configuration for folder-based exclusion
If your anti-virus software allows folder-based exclusion, then we advise that you exclude all the following folders from real-time scanning:
C:\Users\%username%\AppData\Roaming\WORLDOX
C:\Users\%username%\AppData\Local\WORLDOX
Please note: If you are taking a folder-based exclusion approach, then in addition to the folders mentioned above, we still need to add a couple of extension-based exclusions. *.CRS and *.LIB files are Worldox database files that are stored under document depository structures, which do not fall under the folder-based exclusion list. So be sure to exclude these two extensions along with the folders mentioned above.
Configuration for extension-based exclusion
If your anti-virus software allows exclusion only by extension, then we advise that you exclude all the extensions in the table below.
Please note:
Extensions to exclude | Description |
---|---|
*.CNF | Worldox configuration files |
*.CRS | Worldox folder database files |
*.CTL | Worldox user files |
*.DOTM | Word integration templates |
*.FTA | ISYS database files |
*.FTB | ISYS database files |
*.FTC | ISYS database files |
*.IXA | ISYS database files |
*.IXB | ISYS database files |
*.IXC | ISYS database files |
*.LIB | Worldox folder database files |
*.LOK and *.WEAR | Worldox lock files |
*.PDS and *.PDT | Worldox indexer posting files |
*.WAT | Worldox audit trail files |
W*.INI | Worldox system initialization files |
W*.INA | Worldox INI sync Files |
*.FT?If you can’t use a wildcard,
these are the specific file names: *.FT1 *.FT2 *.FT3 *.FT4 *.FT5 *.FT6 *.FT7 *.FT8 | Worldox tables |
*.IX?If you can’t use a wildcard,
these are the specific file names: *.IX1 *.IX2 *.IX3 *.IX4 *.IX5 *.IX6 *.IX7 *.IX8 | Indexes for Worldox tables |
EAFILE.PAN | Worldox Doc ID number file |
EAFILE*.WD2 | Profile field tables |
*.XLAM | Excel integration templates |
.$$$
.$$$$ | Temp files |
.!!!
.!!!! | Worldox Version backup files |
If you have questions, please contact World Software Technical Support.
Call: 1 (201) 444-3290
Email: support@worldox.com
Keywords: antivirus software, AV, Anti Virus, Exclusion
The following procedure can be used to have Worldox launch when the user logs into Windows:
To make Worldox not launch, use the same procedure, but uncheck the 'Start Worldox on Logon' checkbox.
Unknown Content: 1001
When a search is performed, Worldox will report the number of files as a very large number:
But when the search results are presented, the resulting list is much smaller than the initial count reported.
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Worldox reports that this is an idiosyncrasy with the way that the Indexing software works. They say that even though there are separate cabinets, they are all part of the same search database. So when you initially run a search, Worldox will return all the hits for what you are searching for in the entire database. So this is more like a "first pass" search. Then, after Worldox has the "first pass" results, it filters them to only display the hits that are applicable for the cabinet/other search criteria.
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To determine the amount of storage you are using in your document repository, begin by navigating to the location of the DocVault folder on your network.
Note: To find this you can right click on a document and choose "copy location to clipboard", then paste in notepad.
Right click on the Docvault folder, and choose "Properties"
Read the value "Size on Disk" that appears in the window.
How to handle prospects in Worldox
People often ask, "Where do we file prospect paperwork?" in Worldox and "How do we "code" the prospects?" Most firms don't have the volume of prospects to create a separate cabinet for their documents, and even if they did, once the prospect became a client, they would have the cumbersome task of moving all of their prospect files to the client cabinet. Therefore, Trumpet recommends that you file prospect documents to the client cabinet. You have a couple of options for doing this, but this outlines the preferred method.
Why not add the ZP to the Code to prefix? Because once the prospect becomes a client you would be required to reprofile all of the documents under the new code. See Edit Codes for more information.
What happens when a prospect becomes a client? Simply edit the "description" to remove the ZP. See Edit Description for more information.
What happens when a prospect does not become a client after a period of time? Simply inactivate the prospect just as you would an inactive client. See Edit Values to be Inactive for more information.
Worldox works with the an installation of Office 365 if it is installed as a local desktop application.
Worldox does not support Office 365 plans that don't include Desktop versions, cloud based storage option of 365 (SkyDrive) for Worldox data or the "On Demand" streaming version of MS Office with Worldox.
If you are in doubt, you may want to run a test install of the software to ensure that the service you are considering will work properly.
This is directly from Worldox regarding Office 365:
==========================================
MS Office 365
Office 365 comes in many flavors and options. Some are compatible with Worldox GX3 others are not. Here are the rules as they stand now.
First for Office 365 to support Worldox GX3 you MUST have a plan that includes the "desktop" versions of the apps. These are the "click to run" locally installed copies of 2013/2016 apps. These plans currently are
Office 365 Small Business
Office 365 Midsize Business
Office 365 Enterprise E3 and E4
Thus using these plans you must be using the "click to run" delivery system install to install "off line ready" versions of the Office 2013/2016 to the desktop.
You CANNOT use the following 365 options
Any Office 365 plans that DO NOT include Desktop versions
The cloud based storage option of 365 (SkyDrive) for Worldox data
The "On Demand" streaming ("trusted application" or "Windows Store Apps") version of MS Office with Worldox
So in summary, for Worldox usage MS Office 365 really is really just paying monthly for Office and using the "click to run" option to install it, but you still must install the desktop applications and use your own storage for Worldox data.
This link explains the "click to run" and other delivery options: Office 365 Delivery Plans
This link describes the different Office 365 plans: Office 365 Plans
And to help you find your version: Office 365 Version
==========================================
One other thing - Worldox is only compatible with 32-bit versions of Office.
On occasion, you may need to export a list of all clients, accounts, doctypes, etc. from Worldox. Here's how:
Open the code look up table that you wish to export (doing this from the Find dialog is usually the easiest)
Click the Export List button
Select a location in which you wish to save the file.
Specify the name of the .CSV file (it will default to Documents)
Click Save
When attempting to attach a file or link from Worldox into your email the Address list window is appears rather than the attachment actually being attached.
This began to occur after a recent update to Outlook that included a new feature called "Coming Soon". You'll see this feature with an On/Off switch in the top right corner of your main Outlook window. Per Outlook's feature description, having this enabled means that you may be using new 'beta' features that can adjust the look and functionality of Outlook.
At this time, the only way to get Worldox's hook to work again is to turn that feature OFF:
For anyone looking for a more thorough resolution, you can disable this feature entirely by implementing a new registry key (note that tampering with your Windows registry:
Note: This will locate all documents in Worldox based on the criteria you've set forth whether they have been indexed or not.
Important: Only use this alternative search technique when the Indexer application is not running!Â
This is for server Operating Systems that do not support SMB3 (ie. Windows Server 2008 R2 or earlier), where SMB2 is enabled.
Opportunistic locking and SMB2 are known to cause some really nasty file locking and data loss issues with Worldox and many other applications. As mentioned above, this usually applies to Windows Server 2008 R2 and earlier. If you are using SMB3 on a newer server O/S, this is not an issue.
But if you are running with SMB2, for Worldox to operate properly, Opportunistic Locking and SMB2 must be disabled on all servers that Worldox will interact with — Both the file server hosting the DocVault, and the server that hosts the network copy of the Worldox application, if it is not the same. Once SMB2 is disabled, the O/S will revert back to SMB1. At this point, Opportunistic Locking can also be disabled (since it can't be disabled in SMB2).
Warning: If your site uses Windows Offline files, Windows Vista or above workstations, and Windows Server 2008 R2 or above, the following procedure could prevent the Offline Files feature from working. If this applies to your site, please notify support@trumpetinc.com before performing this procedure.
Update to Warning: The last report of any issue of this kind was before 2014.
Please read this: It's really easy to get things configured in the wrong place if you do this manually. If at all possible, please just review the contents of the .reg file, confirm that you are OK with the changes, then apply the .reg file.
If you absolutely insist on creating these by hand, here they are:
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\MRXSmb\Parameters\ | OplocksDisabled REG_DWORD = 1
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\LanmanServer\Parameters | EnableOplocks REG_DWORD = 0
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\LanmanServer\Parameters\ | SMB2 RegDWORD = 0
At one (literally just one) of Trumpet's sites, disabling SMB2 resulted in problems with accessing the Group Policy manager from the domain controller. Other symptoms included Event ID 1058 appearing in the event logs. If this happens at your site, please refer to the following Microsoft Knowledgebase article for the resolution: You cannot open file shares or Group Policy snap-ins on a domain controller
If you decide to turn OpLocks or SMB2 back on - though we really, really recommend against doing so - you can do so by deleting the following values from the registry (be sure to delete the values, not the registry keys themselves):
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\MRXSmb\Parameters\ | OplocksDisabled
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\LanmanServer\Parameters | EnableOplocks
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\LanmanServer\Parameters\ | SMB2
Also, your file server must be rebooted after making these changes.
Network drives must be mapped prior to launching Worldox. If users are launching Worldox via their startup folders, and network drives are being mapped in a login script, you must take steps to ensure that the login script completes before the Startup folder is processed. This involves setting a group policy.
Note: Lately, we've been configuring the network drive mappings using group policy (instead of a login script) - something you might want to consider...
This is achieved by editing the group policy for workstations on the domain. To apply this change:
Locate the appropriate branch in the Active Directory Users and Computers tool, which can be accessed by running 'dsa.msc', or via the Start Menu > Administrative Tools > Active Directory Users and Computers (in Trumpet's system, this is the branch called 'trumpetinc.local' - yours will be different):
Right-click and choose Properties
Switch to the Group Policy tab
Select the policy you want to edit (in Trumpet's system, this is called 'Default Domain Policy' - yours may be different):
Click the Edit button
This will bring up the Group Policy Object Editor for the selected policy
Navigate to the following branch:
Computer Configuration\Administrative Templates\System\Scripts
Check to ensure that the 'Run logon scripts synchronously' value is set to 'Enabled'. If it is not, enable it by double clicking on the value and changing the state to Enabled
Click OK to save the changes
Navigate to the following branch:
Computer Configuration\Administrative Templates\System\Logon
Check to ensure that the 'Always wait for the network at computer startup and logon' value is set to 'Enabled'. If it is not, enable it by double clicking on the value and changing the state to Enabled
Click OK to save the changes
Close the Group Policy Object Editor window
Click OK to close the Active Directory branch properties dialog
Splitting a docvault over multiple drives can be done - but if it can be avoided, we strongly recommend that it be avoided.
Instead, if disk space is becoming an issue, please consider migrating the entire docvault (all cabinets) to the new disk, then adjust the shares so that the workstations don't see a difference. If this does not involve changing the server itself (i.e. the UNC path of the share doesn't change), then Trumpet doesn't have to make any adjustments at all after you migrate the docvault.
When you migrate the files/folders, be sure you preserve all security and file dates during the transfer (robocopy is useful for this).
If you absolutely must split the docvault, here are some limitations to be aware of:
Each cabinet must be on a single drive - you can't split a cabinet between multiple disks
You need to coordinate with Trumpet to tweak the indexer settings to properly migrate the appropriate cabinets to the new disks, and change the Indexer settings to process those disks
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Sometimes, you decide that you need to change technology. Trumpet would like an opportunity to discuss this decision to make sure that Worldox really can't meet your new needs - but in the event that you do need to transition out of Worldox, we want that process to be simple and straightforward. The last thing we want is you being stuck in a system you aren't happy with.
This article provides the steps for exporting all of the Worldox meta data, and provides some strategies for how to use this meta data for your next system.
In the network Worldox directory, launch the WDExport.exe application
Click Export->Profiles
Select the Profile Group (Cabinet) that you wish to export meta data for (e.g. Clients or Accounts)
In the Output File, specify the name of a CSV file that the meta data should be exported to (e.g. Desktop\Clients.csv or Desktop\Accounts.csv)
Click the Run button
The meta data for every document in the selected cabinet will be exported to the CSV. The meta data contains, among other things:
The full path of the file
The Doc ID
The document description
The Field values
Comments
Document dates
You will also probably want to export the field Code and Description data using the following procedure: Exporting Codes and Descriptions
The meta data and code table exports should be provided to your next document management system provider. They can take the meta data and file path information and build a migration plan.
If you are moving to a folder structure, any skilled IT person can use the meta data to build up a set of Windows Copy commands to move and rename the files as desired. If you would like Trumpet to perform a bulk copy operation for you (instead of having your IT support do it), we can do so - just send a request to support@trumpetinc.com.
Worldox stores meta data related to the document in files separate from the document itself. If you do a restore from backup, you have to be careful to restore the meta data AND the file itself. You also need to be careful not to overwrite the meta data of other documents that are in the same folder as the file you are restoring.
This procedure describes the preferred way to restore one or two Docvault files from backup.
Restore the file from your backup system to a temporary location. We recommend that you do NOT restore to the original location
Ensure that the restored file is indeed the version you want
Drag the restored file onto the Worldox WorkZone icon
Worldox will prompt you with the following dialog:
Choose 'Save as Version'
Type in comments about why you are restoring the file
Click OK
Worldox will add the restored file as the latest version of the current Worldox document
If possible, we recommend that you restore the missing file from the Worldox Salvage Bin (Restore Documents in the Salvage Bin). If the file is not available in the Salvage Bin (by default, the Salvage Bin is purged every 90 days), then you can use the following procedure to restore the file, and the file's meta data, to Worldox.
Restore to an alternate location the entire directory containing the file you wish to restore (include all files in that directory). It is very important that you restore to an alternate location for this procedure. It is also very important that you restore the entire folder as it was at a single point in time – restoring some files from backup taken on one date, and other files from backup taken at another date may cause problems.
Open Worldox and use the folder pane (left side of the screen) to navigate to the restored folder. You will see all files that exist in that folder
Choose the folder you wish to restore
Click File > Copy
The index card for the file will come up populated with the meta data of the document from the time that the backup snapshot was taken
Click OK to finish the copy operation
At this point, the file is restored to the document repository, along with it's index card information
In the event of a disaster, you will want to restore the Worldox application from backup. This section describes what files you must back up, as well as what to do when restoring the full Worldox system from your backup media. The procedure outlined in this section is sufficient to get your Worldox system up and running in a disaster with minimum hassle.
The network Worldox application directory and all sub-folders
The network docvault directory and all sub-folders
The network Trumpet directory (this generally contains Virtuoso and other apps) and all sub-folders
IMPORTANT: This procedure should only be used in a complete disaster, where you are trying to re-create the entire system from scratch.
Restore your entire server, including the above directories, all UNC shares, etc... If at all possible, keep the name of the server the same
Make sure that all drive mappings are in place on any workstation connected to the restored server
If you can not keep the name of the server the same, perform the following steps to tell Worldox about the new server:
Run wdadmin.exe from the network Worldox application directory
Click Profiles > Add/Edit
Double click on the first profile/cabinet name, and change the Mapping value (at the bottom of the screen) to point to the UNC network share that now contains the docvault
Critical note:The mapping value should have the value of the network share name ONLY. Do NOT include any component of the path of the docvault outside of the share name.
For example, if you have a Clients cabinet that has base path W:\Docvault\client, and the W: drive is mapped to the \\SERVER\Data UNC path, the Mapping value should be '\\SERVER\data'. It should NOT be '\\SERVER\Data\docvault\client'. If this is not done properly, Worldox will not operate correctly.
Click "OK" to save the changes
Continue with the next profile/cabinet name. Any cabinet that does not already have a base path or mapping entry should be left alone. Do not add data if there isn't already a value there.
Open the Worldox.ini file in the Worldox application directory and the following to the very top (substituting your old and new server names, and the actual name of the share that you specified in step c):
[NewServers]
\\OLDSERVERNAME\Share=\\NEWSERVERNAME\Share
Note: If you do not do this step properly, users may see a message referring to the old server name when they launch Worldox. This is OK — Users can still work in the new system. It is safe to ignore this message until after the disaster is over and Trumpet can log on to check your configuration.
Choose a computer to be used as your temporary indexer. This can be the server itself, or a user's workstation. Regardless, whichever computer is going to be used must have network drives for your docvault, Worldox application and Trumpet application directories mapped, and these drive letters should be identical to how they were on your live server.
The following procedure is temporary — It is sufficient to get the indexer up and running in an emergency, but you will need to have Trumpet configure your new, permanent indexer when it becomes available. Do not attempt to run the indexer on more than one computer at a time (doing so can cause index corruptions).
Here are steps for temporarily starting the indexer on a workstation:
In the network Worldox directory, locate and delete the WDWAN.INI file
Launch the wdindex.exe application from the network Worldox application directory
Place an 'X' in the boxes next to the drive(s) you wish the indexer to process (Note: If you do not see any drives listed, you probably did not perform step #1 of this procedure)
Click Server > Start
The indexer should start counting down
From Worldox, double click to open a document, and confirm that an entry posts to the Indexer status screen
In some cases, the indexes may not work properly (if you get warnings about the indexes not existing, activities in Worldox do not post to the Indexer status screen, or you are unable to do indexed searches to locate documents). If this happens, the following procedure can be used to re-initialize the indexes.
Note: This operation can take a long time, so we don't recommend doing it unless you have to:
Click Update > Profiles & Text
Choose Initialize and Create New radio button, then click "OK"
The indexer will create the indexes from scratch. When it is complete, click "OK"
Start the indexer using the procedure outlined in the Configuring a Temporary Indexer section.
The above procedure is sufficient to get Worldox up and running again after a disaster. Please contact Trumpet as soon as possible to check the configuration, and to configure the indexer for long term running. Failure to do so may result in loss of data, or system instability.
UAC in an important security enhancement that Microsoft added to Windows Vista and above.
There is a lot of misunderstanding of what UAC does, and how to configure it. This article will (hopefully) provide some insight into the UAC mechansim, and convince you that you should not change UAC settings from the defaults that Microsoft ships with.
Under UAC, certain areas of the operating system are locked down so only 'administrators' can access them. These include certain areas of the Windows registry (e.g. HKEY_LOCAL_MACHINE) as well as areas of the file system (C:\Program Files\ for example). To further complicate things, the concept of an 'administrative login' has changed quite a bit since the pre-UAC days.
Under UAC, Administrative privileges are only granted to a user login that is *elevated*. Generally speaking, elevation only happens with an explicit click on the UAC elevation 'Continue' button, such as in the following dialog:
Even if your user is part of the "Administrator" security group, an application you launch will not have true 'admin' privileges unless you approved the UAC dialog.
Windows provides a setting that allows you to control whether UAC prompts will be displayed or not. To get to this dialog:
Windows 7 & 8: Control Panel->Action Center, then click the 'Change User Account Control Settings' link on the left side.
Windows 10: Control Panel->User Accounts, then click the 'Change User Account Control Settings' link in the center.
(Don't you just LOVE the way Microsoft moves these things around?)
This will present a dialog as follows:
If you drag the slider all the way to the bottom, you will no longer be prompted for UAC elevation. However, and this is VERY IMPORTANT, this does NOT mean that you have turned off UAC. UAC is still active - all you have done is removed the ability of the user to be notified that UAC elevation is required to perform the operation they are attempting to do. This will cause applications to fail in strange and unusual ways.
We strongly recommend that you leave the UAC Notification slider in it's default position (as shown above). Your software will probably not work properly if you change this.
Occasionally, users will ask use why Worldox does not support integration with the "latest" 64 bit technology. Often, users see a bigger number, and think that means "better". This article provides some information about exactly what 64 bit applications are useful for, and why adding support for 64 bit Office is not a development priority.
Using a 32 bit application is not going backwards in technology. There is almost no practical case where a 64 bit address space is at all useful for an office application. In fact, 64 bit applications are proven to be slower and bigger memory hogs than their 32 bit counterparts.
The only reason to implement a 64 bit application is if the app truly needs to directly access more than 4GB of RAM. There is absolutely no way that you are working with documents that could be that big. It *might* be possible to get an Excel spreadsheet to be that big - but it would be the mother of all spreadsheets. If you have XLS files even beginning to approach that size, you would want to rethink it and use a real database instead.
The reason that Worldox and Trumpet and most of the rest of the world aren't killing themselves over creating 64 bit applications is because 64 bit is totally unnecessary for end user applications. For big iron servers, 64 bit is awesome - for end users, it's a total waste.
So don't get caught in the marketing flap - in this case, the bigger number means that your software is actually running slower.
Per Microsoft, this involves uninstalling and re-installing Office, choosing the 32 Bit option in the installer
After a Worldox update or upgrade is applied to your file server (Trumpet usually applies the update to the file server), Worldox will mirror the changed files down to the local workstations. Terminal Servers can cause problems with this mirroring operation because multiple users could be holding locks on files that Worldox needs to update.
We have prepared this procedure to be performed on all Terminal Servers after a Worldox update has been performed.
Log in to your Terminal Server as an administrative user
Use Task Manager to view processes for all useres
Confirm that no instances of acrobat.exe or acrord32.exe are running (these applications hold locks on files that Worldox will need to update)
Launch Worldox
If you see a WDREGSET dialog, this means that Worldox needs to update files on the Terminal Server, provide the necessary approval or credentials to let WDREGSET run
Worldox will finish launching
Right click on the Worldox icon in the system tray and choose Close Worldox
Worldox will close
Launch Worldox a second time and confirm that you do NOT receive a WDREGSET dialog the second time
Your Terminal Server is now ready for regular Worldox use.
There are two main causes for this issue.
The first is file locks - repeat the above procedure, taking extra care to ensure that acrobat.exe and acrord32.exe are NOT running.
The second is if Windows UAC elevation has been incorrectly configured - please see our User Account Control Information article for how to properly configure UAC, then repeat the above procedure.
While Trumpet, Inc typically runs a speed test to determine appropriate performance levels when we first install Worldox, you may have network changes, etc that effect the speed of Worldox. To run a speed test:
1. Temporarily map a network drive for the UNC share that the Worldox DocVault resides on (the test doesn't actually *use* the mapped drive, but Worldox uses the mapped drive list to populate the test targets in the user interface) - just be sure to uncheck the 'reconnect at login' checkbox
2. Launch Worldox
3. Right click on the system tray icon and choose About, this will display an About dialog
4. Type Ctrl+D (standard for 'debug'). This will display a debug screen.
5. Click the Speeds button, this will display the speed check dialog
6. Double click on the Resource entry for the DocVault server. This will run the test (it takes about 20 seconds) and return the results
The W-KBPS column in the write bandwidth in kilobytes per second. The R-KBPS column is the read bandwidth in kilobytes per second. Multiplying by 8 (to get from bytes to bits) will provide you with the MBps.