Home → Guides :: Worldox GX4 Troubleshooting

Guides :: Worldox GX4 Troubleshooting

• 1. Opening Worldox
  • 1.1. WDREGSET - File Registration Required Prompt each time Worldox is opened
  • 1.2. The Activation Key is Invalid Errors when launching Worldox
  • 1.3. You can Safely Ignore this Message dialog every time Worldox is opened
  • 1.4. Why you shouldn't pin Worldox to your Task Bar
  • 1.5. Worldox Prompts for User Code
  • 1.6. Worldox - Offline Errors
  • 1.7. WDMIRROR - Copy Error messages after updates have been applied
• 2. Integration with Adobe
  • 2.1. Selecting File -> Save in Adobe DC does not pop Worldox
  • 2.2. Selecting the Worldox Save button does not pop Worldox or brings up a small Worldox box but not the profile card
  • 2.3. Save To Worldox button doesn't appear when viewing PDFs in a web browser
  • 2.4. Worldox Integration will not be enabled message when viewing a PDF in a browser window
  • 2.5. Adobe PDF - Printing on 64 bit operating systems does not pop Worldox
  • 2.6. Anti-Virus is Blocking Worldox Plug-ins
  • 2.7. Error when opening a PDF in a web browser
• 3. Integration with Advent Axys
  • 3.1. Integration does not work under Windows Vista or higher
• 4. Integration with Excel
  • 4.1. Save or Save As is Not Popping Worldox
  • 4.2. Compile Error In Hidden Module: WdLib when opening Excel
  • 4.3. Temporarily Disabling Integration
  • 4.4. Runtime Error '53' - File Not Found wdapi32.dll
• 5. Integration with Foxit Reader
  • 5.1. Documents opened with Foxit Reader remained checked out after being closed
• 6. Integration with Internet Explorer
  • 6.1. Internet Explorer 7 (or above) - Integration does not work
• 7. Integration with Junxure
  • 7.1. Junxure - Next Action Integration
  • 7.2. Integration works sometimes but not always
• 8. Integration with Outlook
  • 8.1. Outlook - Copy and Move to Worldox buttons missing
  • 8.2. Outlook - MAPI_E_FAILURE when sending files
  • 8.3. Outlook - MAPI_E_Failure when using the Compressed Zip File button to attach files to emails
  • 8.4. Outlook - Sent Email Integration pops for Internal Users
  • 8.5. Outlook - Inadvertently Added an Email Address to the Ignore List
  • 8.6. Blank or empty error dialog
  • 8.7. Outlook - Attach File Hook Opening Address List Instead of Attaching File
  • 8.8. Sent Email Integration Stopped Popping Up
• 9. Integration with Word
  • 9.1. Save or Save As not Popping Worldox
  • 9.2. Insert Picture not popping Worldox
  • 9.3. Visual Basic Runtime Error - File not found wdwrdm32.dll or wdapi32.dll when saving
  • 9.4. Compile Error In Hidden Module: WdLib when opening Word
  • 9.5. Temporarily Disabling Integration
  • 9.6. Worldox cannot update <templatefile>
• 10. Integration with Other Applications
  • 10.1. Integrate Worldox with Other Applications
  • 10.2. Integration with Generic dialogs
• 11. Searching for Documents
  • 11.1. A search database is temporarily unavailable, or The Following Databases are Temporarily Off-line message
  • 11.2. Searches containing dashes do not work
  • 11.3. Documents saved by a user are available to only that user
  • 11.4. Searching for Orphaned files in Worldox
  • 11.5. Unable to find documents that were just saved, The system cannot find the file specified. (Error #2)
• 12. Saving Documents
  • 12.1. Red X on top on the icon next to each cabinet
  • 12.2. Save As Version not available when dragging a file to workzone
  • 12.3. No Files Qualified error when dropping to Workzone
  • 12.4. Worldox performs a Save As operation when you select the Save button
  • 12.5. Worldox Document IDs are non-standard when saving
  • 12.6. This operation returned because the timeout period expired. (Error #1460)
• 13. Saving Documents with Workzone
  • 13.1. Worldox Prompts to Save as new version for different file type
• 14. Code Look Up Tables
  • 14.1. Adding Account Codes in Worldox adds them to all clients
  • 14.2. Advisor/Client was deleted and their Clients/Accounts are not available
• 15. Editing Profiles
  • 15.1. Edit>Profile results in "Target Path is Invalid" Error
• 16. Favorites
  • 16.1. Edit Home Location
  • 16.2. Files are displaying in Worldox when I didn't save them in Worldox
• 17. Find Templates / Search Templates
  • 17.1. NOT Operator is no longer allowed in the DOC ID Field
• 18. Previewing File Errors
  • 18.1. WORLDOX - Internal Error when previewing files (and full text search not working at all)
• 19. Deleting Files
  • 19.1. Unable to delete files - The file is currently READ-ONLY
• 20. Indexer Error Messages
  • 20.1. Worldox Indexer is holding locks on network file WDFLSMS.DLL
  • 20.2. Worldox GX3 Copy Error on the indexer
  • 20.3. Microsoft Office Outlook - No profiles have been created message
  • 20.4. How to Stop or Start the Indexer Service
• 21. Worldox Administration
  • 21.1. Unable to see a new Worldox User in the Security Groups list
  • 21.2. WDAdmin - Insufficient rights to run WDADMIN
• 22. Worldox GX4 Cloud
  • 22.1. "Remember my credentials" not working
  • 22.2. Remove Memorized Credentials
  • 22.3. Installation Errors - Computer requires Network Level Authentication which your computer does not support
  • 22.4. Odd "blocks" displaying on screen

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